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Administrative - Client Operations I Analyst
3 months ago
Job description:
· Client Processing - S4 Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (, STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
· Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
· Investigates and corrects errors in client accounts.
· Conducts independent analysis and policy interpretation.
· Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
· Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
· Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
· Accurately opens and updates accounts or company records.
· Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
· Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
· May review and check work of other Client Processing Support staff and help resolve escalated issues.
· No direct reports.
· Provides guidance to less experienced Client Processing Support staff, as needed.
· Responsible for the quality and completion of own work.
Requirements:
· High school/secondary school or the equivalent combination of education and experience is required.
· Bachelor's degree preferred.
· 2-3 years of total work experience preferred.
· Experience in Trade & Settlement processing preferred.
Work Location : Chennai
Shift timings: Flexibility in shifts