Assistant Manager Customer Care

4 months ago


Chennai, India Mahindra Rise Full time

Company:

Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesOverall Responsibility of Customer Care processes related activities Dealer Management, On-field Service Delivery, Spares Management, and Warranty Processing • To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships. • Implementation of all processes & systems related to addressing customer complaints in the field and measure of customer satisfaction related to field service • To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc. • Ensure meeting spare targets of all channel partners & company promoted oil targets. • Ensure execution of spare parts orders of distributors & achievements of targets • To Increase dealer’s profitability by ensuring free services, post warranty jobs, service schemes like annual maintenance contracts, service improvements etc. • Ensure dealer CSI score targets are met • To provide a single window between the area office and the other departments of the company on all service matters.Experience3-15 yearsIndustry PreferredQualificationsB.Tech /BE - Agriculture (Preferred) B.Tech /BE – Mechanical / Auto Mobile Diploma –Agriculture, Mechanical, Auto Mobile (With Experience**)General Requirements Minimum 1 year of on roll experience handling 7-10 dealers / workshops branches. Working Knowledge of Tractors, Farming & Implements. Diverse Market exposure managing 2-3 different geographies. Handling business volume of Spares and Oil of minimum 2-3 crore revenues.

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