Domestic Technical Recruiter

1 month ago


Noida, India APN Consulting Full time

Exp- 4 to 8 Years

Location- Hyderabad/Bangalore/Chennai/Pune/Delhi Client

Job Description:

HRSD

" Experience with the ServiceNow HR Service Delivery (HRSD) application

" Knowledge of HR functions, processes, and best practices

" Knowledge of Case Management, Knowledge Management best practices and design

" Experience designing and/or implementing an HR Shared Services centre

" Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.

CSM

" Must have hands on standard CSM process implementation

" ServiceNow in depth Process knowledge (CSM Process, integrations etc.)

" Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc....)

" Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management

FSM

" Working experience with FSM application on Work Order management, scheduling and dispatch

" Configuring Field Agent activities ( Mobile & Desktop)

" Configuring Field Service Business Process, Assignment, and Add-ons

" Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording

" Integrations with Applications and Data Sources. Process Integrations

" Good Knowledge on Field Service Industry good practice


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