Service Desk Agent – L1

Designation: L1 Help Desk Executive - Vacancies: 1 - Salary: 4LPA to 5.LPA - Experience: 1-2 yrs - Qualification: Engineer / BCA / MCA - Gender preference: Both **JOB DESCRIPTION - L1 HELP DESK** **RESPONSIBILITIES**: - Answering the service desk phone and logging tickets or directing calls - Monitoring the Triage queue and assigning tickets - Managing...

Job DescriptionRole: IT Service Desk LeadLocation: Bangalore (Hybrid Mode)Experience Range: 7-12 Years Required skills & Responsibilities: 7+ years of experience working in Service Desk as Lead/Manager in a fast-paced environment.Subject matter expert in ITIL V3 or V4 service management with a proven background in Service Desk, Incident, Problem, and Change...

Description Position at Zones JD Template Job Title:L1 – Service Desk Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution...

ROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and...

The opportunityIT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.How you’ll spend your day• Perform initial...

JOB REQUIREMENTS - Help Desk or PC related work experience - Experience in Windows System, Retail, of the shelf Retail Applications, PoS based - Successfully met all Level-2 EPOS Technician performance accountability objectives. - Proven expertise and efficiency in support of Radiant and VeriFone POS systems. - Strong understanding of store systems and...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...

Product Manager Virtual AgentResponsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Product Manager Virtual Agent Responsibilities: Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling. Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Answer calls of customers, clients and technicians, Ticket handling for requests dealing with server hardware - India - Bangalore - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Health insurance- International environment- Job with purpose- Mentor program- Modern and centrally located office- Onboarding program**Your...

Product Manager Virtual AgentResponsibilities:- Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.- Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Position Description:Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal.Responds to users by providing information to enable fulfilment or resolution.Diagnoses and allocates unresolved tickets as appropriate and follows up with...

Product Manager Virtual Agent Responsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Product Manager Virtual Agent Responsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

Position Description: Acts as the first point of contact to receive, investigate and respond to a broad range of requests for support from various channels such as phone, chat, email and online portal. Responds to users by providing information to enable fulfilment or resolution. Diagnoses and allocates unresolved tickets as appropriate and follows up...

Product Manager Virtual AgentResponsibilities:Responsible for operational management of support teams tools and services supporting the Service Desk, including virtual agent, survey, translations and scheduling.Responsible for ServiceNow Virtual Agent and utilizing VA to simultaneously improve user experience and reduce higher cost interactions with the...

The opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...

The opportunity1. Provide support and Subject Matter Expertise as required to service desk agents.2. Take end to end responsibility and ownership of enhancing process & technical knowledge in the team.3. Enhance team’s and individual agents’ technical resolution skill and score4. Optimize agents’ transaction handling time (calls, web tickets, email,...