Head Service Experience
2 months ago
Eliminate failures leading to poor experience – bringing down customer’s interactions across all channels. Digitizing customers’ life cycle journeys to increase self-serve, therefore bring down interactions at assisted channels. Manage Experience & GTM for new system integration (BSS, OSS, FX, NMS, etc) and any product launch Continuous audit/review CLM journeys & to optimize them by digitizing & eliminating defects SOP & SLA adherence of customers’ requests (SRs, Orders, etc) Manage service communication – Enable relevant KCIs on channels, integrate them with CLM, ensure DLT registration, etc Cost optimization for managed partners by automating process Driving auto heal by ensuring data quality management across systems Readiness at Service Portal, Airtel thanks App, Touch point & GTM for everything happening in the business Tracking & reporting of relevant KPIs.
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Service Collection Head
2 weeks ago
Gurugram, India Airtel Business Full timeFunction: Customer ExperienceReporting To: Business HeadJob Level: Service HeadPurpose of the JobRole is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.Key Deliverables• To Ensure 100% service level adherence to business processes• To enhance the Revenue enhancement...
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Service Collection Head
2 weeks ago
Gurugram, India Airtel Business Full timeFunction: Customer ExperienceReporting To: Business HeadJob Level: Service HeadPurpose of the JobRole is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.Key Deliverables• To Ensure 100% service level adherence to business processes• To enhance the Revenue enhancement...
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Transformative - Content Strategy Head
2 weeks ago
Gurugram, India The Ayurveda Experience Full timeThe Ayurveda Experience is America's largest online Ayurvedic house of brands that markets natural, herbal skincare, bodycare, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 20+ countries, with over 1.3 Million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy and...
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Airtel - Service Collection Head
2 weeks ago
Gurugram, India Bharti Airtel Limited Full timeFunction : Customer ExperienceReporting To: Business HeadJob Level: Service HeadPurpose of the Job:- Role is for circle lead for CE- Airtel business and the candidate would be Managing circle B2B Growth through customer Engagement and Experience.Key Deliverables:- To Ensure 100% service level adherence to business processes- To enhance the Revenue...
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Head- Employee Services Management
1 week ago
Gurugram, India airtel Full timeAbout Airtel:Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...
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Head- Employee Services Management
1 week ago
Gurugram, India airtel Full timeAbout Airtel:Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...
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Head- Employee Services Management
1 week ago
gurugram, India airtel Full timeAbout Airtel: Headquartered in India, Airtel is a global communications solutions provider with over 458 mn customers in 18 countries across South Asia and Africa. The company ranks amongst the top three mobile operators globally and its networks cover over two billion people. Airtel is India’s largest integrated communications solutions provider and the...
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Business Head
5 days ago
gurugram, India Seikor Full timeWhat Else : A dynamic and collaborative work culture with great ownership opportunities. Interacting and working closely with a diverse and experienced leadership team. Collaborating with global entities to offer time and cost-efficient solutions. A robust ecosystem with cross-industry work possibilities. An environment driven by the "doer" mindset and...
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Business Head
5 days ago
Gurugram, India Seikor Full timeWhat Else :A dynamic and collaborative work culture with great ownership opportunities. Interacting and working closely with a diverse and experienced leadership team. Collaborating with global entities to offer time and cost-efficient solutions. A robust ecosystem with cross-industry work possibilities. An environment driven by the "doer" mindset and high...
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Clinical Head-Psychiatry Services
2 weeks ago
Gurugram, India Sukoon Health Full timeAbout the jobAbout SukoonSukoon Health is building India's first specialized chain of hospitals to cater to acute and severe mental health conditions.We plan to set up 1000 beds across 40 units for adult, acute inpatient care across India. Additionally, we have aspirations to expand into specialized segments of de-addiction, child development disabilities,...
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Clinical Head-Psychiatry Services
2 weeks ago
gurugram, India Sukoon Health Full timeAbout the job About Sukoon Sukoon Health is building India's first specialized chain of hospitals to cater to acute and severe mental health conditions. We plan to set up 1000 beds across 40 units for adult, acute inpatient care across India. Additionally, we have aspirations to expand into specialized segments of de-addiction, child development...
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Clinical Head-Psychiatry Services
2 weeks ago
Gurugram, India Sukoon Health Full timeAbout the jobAbout SukoonSukoon Health is building India's first specialized chain of hospitals to cater to acute and severe mental health conditions.We plan to set up 1000 beds across 40 units for adult, acute inpatient care across India. Additionally, we have aspirations to expand into specialized segments of de-addiction, child development disabilities,...
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Director – Corporate Services
2 weeks ago
Gurugram, India Corporation Service Company Full timePosition Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall leadership in...
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Director – Corporate Services
2 weeks ago
gurugram, India Corporation Service Company Full timePosition Title : Director Corporate Services Location : Gurugram, Haryana Work Hours : 45 hours per week Work Mode : Onsite Position Overview: We are seeking an accomplished professional to join our leadership team as a Director, responsible for driving Global Business Development, Financial Strategy, and providing overall...
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Gurugram, India WEN Full timeEMS Marketing HeadJob Title: Head - Electronics Manufacturing Services (EMS) Key Responsibilities:1. Strategic Leadership: - Develop and implement a strategic roadmap for the EMS division, aligning with organizational goals. - Provide visionary leadership to ensure the growth and profitability of the EMS business.2. Techno-Commercial Expertise: - Possess...
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Head of Steam Turbine Service Engineering
7 days ago
Gurugram, India Siemens Limited Full timeAs the Head of Steam Turbine Service Engineering at Gas Services India, the role entails overseeing and directing the service engineering operations for steam turbines. With over 20 years of experience in steam turbine engineering, the position involves leading the Engineering team for the Service business, providing crucial engineering support to the steam...
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Head Service Experience
2 months ago
gurugram, India Airtel Full timeEliminate failures leading to poor experience – bringing down customer’s interactions across all channels. Digitizing customers’ life cycle journeys to increase self-serve, therefore bring down interactions at assisted channels. Manage Experience & GTM for new system integration (BSS, OSS, FX, NMS, etc) and any product launch Continuous...
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Business Head
3 days ago
Gurgaon/Gurugram, IN Seikor Full timeWhat Else :A dynamic and collaborative work culture with great ownership opportunities. Interacting and working closely with a diverse and experienced leadership team. Collaborating with global entities to offer time and cost-efficient solutions. A robust ecosystem with cross-industry work possibilities. An environment driven by the "doer" mindset and high...
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Business Head
5 days ago
Gurgaon/Gurugram, India Seikor Full timeWhat Else : A dynamic and collaborative work culture with great ownership opportunities. Interacting and working closely with a diverse and experienced leadership team. Collaborating with global entities to offer time and cost-efficient solutions. A robust ecosystem with cross-industry work possibilities. An environment driven by the "doer" mindset and...
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Head of Product
2 weeks ago
Gurugram, India VAMA App Full timeCompany DescriptionVAMA App is a one-stop virtual platform located in Gurugram that provides easy access to an array of services for one's religious/spiritual journey. Whether you need answers from expert astrologers or want to experience virtual puja and mandir darshan, VAMA App has you covered.Role DescriptionThis is a full-time on-site role for a Head of...