Transition Manager

4 weeks ago

Gurugram, India Wipro Full time

Role Purpose

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Transition & Quality Head Strategy and Governance Functional Heads Transition Solution Review assumptions and commitments, project execution Delivery Teams Transition projects CIS, Risk & Compliance Immigration policy and framework, compliances Holmes Engineering Deployment of technology Clients/ Potential clients Transition and showcase of transition capability Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel, Running Macros, Report Generation, Dashboards, WFM, 1X, HAD tools - Competent Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Foundation Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent Business Knowledge - Understand the DO&P process and workflow, key terms and performance and financial parameters - Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Stakeholder Management Deliver No. Performance Parameter Measure 1. Customer Centricity CSAT (PCSAT & ACSAT top 2 Box) % / NPS Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics 2. Presales & Delivery Excellence 100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct Demonstrate One Wipro by 100% usage of Integrated Transition framework Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100% compliance to the ITF Roles & Responsibilities: · Manage active transitions as assigned · Be the customer's SPOC for all questions, decisions, actions and updates as applicable. · Support the project as the first escalation point for internal and customer issues. · Drive governance calls and meetings for internal and customer updates. · Plan for, conduct and manage relevant trainings to be delivered to transitions team. · Participate in / conduct assessments to gauge the training needs of the team. · Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables. · Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed. · Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables. · Combining process migration activities along with IT implementation · Gives customer distinct advantage as vendor manages both IT as well as the operations · Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain/ improve quality · Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning. · Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity. · Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle Qualifications: Graduate or PG Transition experience from HRO , Insurance or Pension backgroud only

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