Commercial Operations Specialist I

4 weeks ago

Savli, India T.D. Williamson Full time
Overview

Provide commercial support for all inquiries related to TDW products. Ensure that customer requirements are correctly identified. Ensure TDW engages and allocates resources to meet customer demand.

Key Responsibilities

Primary duties may include, but are not limited to:

    • Receive and process customer inquiries on time.
    • Ensure the planning of the resulting activities.
    • Analyze the request from a technical point of view and link to the engineering department for non-standard products and / or project managers as needed.
    • Participate to the commercial review handled by the Sales Manager and / or departments concerned.
    • Ensure, in collaboration with the Center of Excellence, alignment with customer needs and organize an on-site survey if necessary.
    • Evaluate project costs and resource availability, complete the project risk assessment, if necessary.
    • Develop the commercial and technical proposal and submit it to the client.
    • At the reception of the order, review the contract before entering data into the computer system and review any discrepancies with the customer.
    • Get in touch with engineering and the Customer to follow the plan approval process, if necessary.
    • Check the compliance and acceptability of commercial and legal terms (including letter of credit / assets) with the other departments involved.
    • Carry out a transfer / handover meeting with the Center of Excellence and / or the departments concerned or complete the transfer document.
    • Manage the order receipt process and monitor with the Center of Excellence (COE) or Project Manager and / or the departments concerned, the situation on all deliverables.
    • Ensure the collection and approval of all required order documents (HSE, quality, shipping, etc.) to be sent to the customer.
    • Provide the necessary information to the COE and / or the departments concerned for the organization of the transport and confirm the delivery.
    • Prepare and send invoices to the client.
    • Knowledge of Pigging Products or Services in Oil & Gas Industry will be added Advantage.

Experience

    • Bachelor with a minimum of 2-3 years of experience or in possession of a master's degree or significant experience in a similar position.

 

Qualification

    • B.E/B.Tech in Mechanical/Chemical/Production Engineering.  

 

Knowledge, Skills, and Abilities

    • Strong commercial and interpersonal skills.
    • Fluent English and other languages as needed.
    • Strong computer/technical skills.
    • Strong organizational skills and a sense of thoroughness.
    • Knowledge of ERP (SAP/AX) & CRM software’s  (Microsoft Dynamics CRM/Salesforce) will be added advantage.
    • Proposal writing skills.

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