AGM-Outbound & Vi Mini Stores
2 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Aonal Retail Lead
Job Level/ Designation
AGM
Function / Department
Retail
Location
West Bengal
Key Result Areas/Accountabilities
Drive Customer First Agenda(Focus on unmatched Customer Experience) Deliver Customer Delight by building unparralled customer experience through process improvement/actions identified by EQ/TNPS Feedback. Drive Overall Customer Experience improvements, with keen eye on Non Deviant Compliances and Continuous Process improvements.EQ/TNPS Score improvements.
Drive First Time Right with FTR ImprovementEnsure 100% Compliance of VS/VMS/ADVMS/MI/CRS to eliminate operational misses including payment Updation, document compliance, SR Tagging, CRM Tagging, Etc.
Deliver Big Bets for Driving Future Growth(Strategic Thrust Areas) Catchment Marketing : Leverage on a robust Go-to-Market plan and calendar to drive relevant walk-ins and business including using upsell powerfully with a robust RA for executing Next Best Action Build Revenue per Store across formats by increased relevant footfall to the store which will drive business Walk-ins improvement Conversions improved MVA/MIA Download from every walk ins to be 100% Deliver 100% achievement on Post-paid Gross and Net Gross Targets. Ensure 100 % UL Prepaid Acquisitions from all COCO and FOFO Stores on MOM Basis. Ensure The SR (Sales Reversal) is must BE as per the Norms of the VIL. Promote and sell Family and Friends plan > 299 Rental in Both the Brands. Deliver the Profitability of each and every Store in both the Brands and in all Formats Build The Best Team(Happy Employees, Great Careers, Team work, HSW) Strengthen VS/VMS operations through quality recruitment, coaching and fostering a culture of customer focus, openness & diversity. Drive the Sales Incentive Plan and Higher penetration of off-roll incentives Own frontline and lead attrition control initiatives by example, by being a strong proponent of Associate Life Cycle Management in the Zone Sales Incentive Plan: Minimum 80% team [FTE/Associates] to earn 90% of target incentives. Payout aligned to retail performance. Off-roll incentive penetration to improvment. Manpower: Reduce Off-role attrition Maintain all Statutory Compliance and HSW Policies among all Off roll and On Roll Employees OF Zonal Retail Team.Core Competencies, Knowledge, Experience
Channel Management
Distribution Management
Store handling experience
Must have technical / professional qualifications
Graduate / Post Graduate / MBA
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
Agm-outbound & Vi Mini Stores
2 weeks ago
Kolkata, West Bengal, India Vodafone Idea Full timeJob Req ID: 44806- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Agm-vi Store Operations
3 months ago
Kolkata, West Bengal, India Vodafone Idea Full timeJob Req ID: 42467- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Manager - Outbound & Vi Mini Stores
2 days ago
kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Outbound & Vi Mini Stores
1 week ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - VI Store Operations
2 days ago
kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - VI Store Operations
1 week ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - VI Store Operations
1 day ago
kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Vi Store Operations
4 weeks ago
Kolkata, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Agm - Retail Projects & Infra
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 41536- Location: Kolkata, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...
-
Director
2 months ago
Kolkata, India RECEX Full timeJob Summary:and nbsp;As our Director Engineering you get to be the mastermindbehind designingdeveloping and maintainingsome cool stuff. Plus youll be the captain of ahighenergydeveloper squad. Were on thelookout for someone whos not just great with Node.JS butalsoknows their way around documentation andcan manage a team like a champ.KeyResponsibilities Lead...
-
Engineering Manager Team Lead
3 months ago
Kolkata, India RECEX Full timeJob Summary:As our Software Development Engineering Manager (Team Lead) you getto be the mastermind behind designing developing and maintainingsome cool stuff. Plus youll be the captain of a highenergydeveloper squad. Were on the lookout for someone whos not justgreat with Node.JS but also knows their way around documentationand can manage a team...
-
CRM Client Relationship
2 days ago
Kolkata, India RECEX Full timeOfficeTiming 10.30 am to 7.30pmResponsibilities:Developand implement CRM strategies to enhance customer engagement andretention.Payment followup with clients andnbsp;Manage and analyze customer data toidentify trends and insights.Create andexecute targeted marketing campaigns andpromotions.Oversee customer feedback andresolve issues to...
-
Agm - Transmission & Fiber (Hsw)
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 39279- Location: Kolkata, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...
-
Agm - Channel Sales
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 21782- Location: Kolkata, IN- Function: VIBS- About: **Role** Channel Sales Manager **Job Level/ Designation Manager **Function / Department** VIBS **Location** Kolkata **Job Purpose** - Seamless Interlock with retail team, ensuring Capability building of entire team including partners on Behaviors/new products and financial acumen....
-
Agm - Cluster Fp&a
3 months ago
Kolkata, India Vodafone Idea Full timeJob Req ID: 35967- Location: Kolkata, IN- Function: Commercial/ Finance- About: **Job Purpose** This position will be responsible to provide revenue analysis and support budgeting, forecasting, variance analysis for the cluster. Support Cross function with data analytics and opportunities for revenue enhancement, identify revenue leakage, ensure product...
-
Tele Marketing
4 months ago
Kolkata, India Linesketch Full timeA Tele Marketing Executive is responsible for promoting and selling products or services over the telephone. Their primary objective is to generate leads, engage potential customers, and close sales. Key responsibilities include making outbound calls to prospects, providing product information, answering customer inquiries, and maintaining a customer...
-
Relationship Officer
3 months ago
Salt Lake, Kolkata, West Bengal, India O3hire Full time**Designation: Loan Officer** **Department: Lead Management System (LMS)** **Role/Functional Area: Tele Sales / Outbound Telecalling** **Experience: 0 -3years** **Language Fluency: English + Odia/ Assamese** **Salary: As per company Norms** **Roles & Responsibilities**: - **Prospecting with suspect leads**. A suspect is a person who has still not...
-
Customer Relationship Executive
3 months ago
Kolkata, West Bengal, India PstGems Pvt. Ltd. Full timeDesignation - **Customer Relationship Manager** Experience - **1-2 years** **Roles & Responsibilities**: - Manage inbound and outbound customer calls in a timely manner - Identify customer needs, clarify information, research issues, and provide solutions or alternatives. - Seize opportunities to upsell products or services when they arise - Meet...
-
Customer Relationship Executive
3 months ago
Kolkata, West Bengal, India PstGems Pvt. Ltd. Full timeDesignation - **Customer Relationship Manager** Experience - **1-2 years** **Roles & Responsibilities**: - Manage inbound and outbound customer calls in a timely manner - Identify customer needs, clarify information, research issues, and provide solutions or alternatives. - Seize opportunities to upsell products or services when they arise - Meet...
-
Collections (Kolkata) - Jm
3 months ago
Kolkata, West Bengal, India Paytm Full time**About Us**: *** Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI)...