Customer Relationship Executive

6 months ago


Kolkata West Bengal, India PstGems Pvt. Ltd. Full time

Designation
- **Customer Relationship Manager**

Experience
- **1-2 years**

**Roles & Responsibilities**:

- Manage inbound and outbound customer calls in a timely manner
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Seize opportunities to upsell products or services when they arise
- Meet personal/team qualitative and quantitative targets
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep abreast of product and service information and promotions

**Qualifications**:

- Bachelor's degree in Business Administration, Communication, or relevant field preferred
- 1-2 years of experience in customer service, sales, or a related field
- Excellent verbal and written communication skills
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Notice Period?

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
- Store management: 1 year (preferred)
- Outbound sales: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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