Operations Trainee

3 weeks ago

Bengaluru, India Syook Full time
First and foremost, we're looking for people who are excited about what we're doing - you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.
We’re looking for someone who has always loved planning and organizing stuff and is obsessed about delighting the end user. For e.g. you might have been in charge of the dance program at your college, and you ensured that it was done to perfection — right from the stage lightings, to water for the participants, to ensuring that the judges were picked up on time, to the video recordings of the program — you made sure there were no glitches in between.

If you believe that the backbone for success is good planning and you have the right ingredients like the hard work, determination and perseverance to work the plan, then we have the right role for you. While we have emphasised a lot on the planning bit, we also expect you to be able to take any bouncers that might come your way i.e. you should ideally be able to work well even if things don’t go as expected. Which obviously means that you have loads of ‘common sense’, and must be reasonably comfortable with basic troubleshooting for random stuff

A day in your role will involve any of the following (or a combination)
Lead, motivate & support a team within a time-sensitive and demanding environment, including setup and implementation of Syook’s deployment plans for all direct deployments, problem resolutions and customer support Pan India. Support cross-functional teams in their day to day operations. E.g.: Support  R&D teams with locating & testing new hardware prototypes. Manage end to end supply chain of product (including material and inventory management). Conduct Daily Operational standups, Client management to improve customer experience and customer retention, manage timely data collection (when required) to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors etc.

Take complete ownership of live deployments at client premises including site surveys, configuration & installation of hardware, training & hand-holding of end users, post-deployment operational & technical support & enhance overall customer experience throughout the project lifecycle. This is a full time position based out of New Delhi with the option of working remotely for a few days in the month (obviously when you don’t have active deployments). You should be willing to travel extensively within India/abroad and even to remote places. Now, if all of this sounds exciting to you, read ahead and see what we have (and don’t have) to offer.

RequirementsAbout you
None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.
  • You can usually think on your feet and find that exciting Love interacting with people and can communicate very well in both English and Hindi. Obviously a plus if you know other languages.
  • B.Tech graduate (preferably from electronics background).
  • Excited for a front-row seat into a fast growing, early stage company. Enjoy thinking through trade-offs, with mindfulness of short-term needs and our long-term direction.
  • Willing to travel extensively locally and should have 2 wheeler with license, Happy to get hands on and organize stuff on the ground.  

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:
  • Efficient use of Google Suite and MS Office
  • Good project management, operations management & supply chain management skills
  • Good understanding of basic config & troubleshooting of routers/modems via laptops, should be comfortable working around electrical & electronic components.


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