Trainee, Egc

What This Position Is All About:
As a Trainee - You will be responsible follow the SOP to complete the transactions assigned /received

via Store Associates on calls. This role is essential to the team and applicants must be able to thrive in a

high pressure, fast moving, and evolving environment.

Who You Are:
resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls)

without impacting the Quality. Working on FCR’s

You should also have:

- Excellent Communication Skills
- Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.

Preference if handled Gift card processes.

As the Trainee you will,
- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal
- Software/tools we have
- Analyze the problem and provide solution as per process guidelines
- Following the SLA Timelines and Targets

Office Hours Shifts will be Night in between (8.30 PM - 9.30 AM IST) - May very as per process

requirement in future.

How Often You May Travel:
? NA

Your Life and Career at HBC:
? Be part of a world-class team; work with an adventurous spirit; think and act like an owner
- operator

? Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.

? A culture that promotes a healthy, fulfilling work/life balance

**Job Qualifications**:
Graduate

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment