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Customer Relation Executive

3 months ago


Chennai, India Sisco Jobs Full time
Job Title: Customer RelationExecutive
Location:Chennai
Job Type:FullTime
Salary: 3 4 LPA Experience:2 Years
JobDescription:

We are looking for anenthusiastic and serviceoriented Customer Relation Executive tojoin our team. This role involves managing customer interactions toenhance satisfaction loyalty and retention. The ideal candidatewill be adept at handling customer inquiries resolving issues andmaintaining high standards ofservice.

Responsibilities:
  • Serveas the first point of contact for customer inquiries via phoneemail or in person.
  • Provide detailedinformation about products or services offered by thecompany.
  • Follow up with clientsregularly to ensure their satisfaction with products andservices.
  • Resolve customercomplaints and queries promptly andefficiently.
  • Maintain a detailedrecord of customer interactions andtransactions.
  • Monitor customersatisfaction levels and develop methods for increasingthem.
  • Assist in creating policiesand procedures that optimize the customerexperience.
  • Gather customer feedbackand share with internal teams to improve products andservices.


Requirements
  • Diplomaor Bachelor s Degree in Business Administration Communication or arelated field.
  • Experience in acustomer service role; 1 year preferred but fresh graduates arealso welcome to apply.
  • Familiaritywith CRM systems andpractices.
SkillsRequired:
  • Excellentcommunication and interpersonalskills.
  • Strong organizational andproblemsolving skills.
  • Ability towork in a fastpaced environment and handle multiple taskssimultaneously.
  • Proficient inMicrosoft Office and customer relationship management (CRM)software.

Benefits
  • Competitivesalary with performancebonuses.
  • Cell phonereimbursement.
  • Yearly bonus foroutstandingperformance.
SupplementalPay Types:
  • Performancebonus.
  • Yearlybonus.


Excellent communication and interpersonal skills. Strongorganizational and problem-solving skills. Ability to work in afast-paced environment and handle multiple tasks simultaneously.Proficient in Microsoft Office and customer relationship management(CRM) software.