Customer Relation Representative
5 months ago
Create a better future
Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero - enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.
Department
You will be part of the ECANA Proposal and order handling team. Your primary role is to support with Proposal Submission and order execution along with our technical departments, proposal team, procurement, and shipping functions. You will also ensure our customers’ satisfaction, you should be in daily contact with our valued mining customers, just as you liaise with our sales managers and technical advisors.
**Responsibilities**:
- Build good relations with customers and colleagues overseas.- Have a commercial mindset and be service oriented.- Communicate, handle, and organize parts and service cases within the organization.- Translate customer requirements into proposals and orders.- Drive export control- Contribute to cross-team knowledge’s sharing of best practices.- Co-ordination with Purchase department or vendors directly for vendor offers.- Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.- Ensuring quality & timeliness of proposal/Order deliverables.- Co-ordination with Engineering for product validation
What you bring- You are a Global Business Engineer or have a comparable background.- Your previous career has provided you with experience within the cross field of technical sales and customer relations.- You are used to foreseeing and solving potential problems.- You are proactive and have a structured approach to your tasks, enabling you to handle several cases at a time.- You have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds.- You have experience with Sharepoint and/or the Office 365 package.
Education Qualification
Bachelor’s Engineering degree/ Diploma in from a reputed university. Mechanical specialization would be preferred.
Experience
6 - 8 years of experience in techno commercial proposals.
Experience in Engineering / Design / structural knowledge in plants equipment's will be an added advantage.
What we offer- Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.- Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.- Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)- Employee Assistance program for you and your immediate family- A global network of supportive colleagues and growth opportunities- Continuous development and training in your area of expertise within a global Organization
- No recruiters and unsolicited agency referrals please._
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