Technical Account Manager(Customer Success)
5 days ago
In this role you will be
Involved in the full customer lifecycle, spanning across different strategic client use cases/intents, with a goal to make Gracenote’s customers successful and increase revenue and retention. Contributing to Lead generation as a key success metric Owning delivery of video, music and sports solutions to Gracenote customers. The interface with the product delivery and engineering teams of our customers. Managing communication in various project phases, including leading escalations/RCAs. The primary technical post-sales contact for key customers. Triaging and managing status of all assigned customer issues. The interface with other Gracenote product, engineering and content teams necessary to solve complex customer issues. Owning RFX, cross sell and upsell activities, in addition to leading pre-sales for prospects Providing various teams with overall health information of the customer base, including indicators to identify at-risk customers, including thorough use of the company’s online sales management tools. Maintaining an excellent technical product knowledge on Gracenote’s product portfolio. Follow through with customers on NPS May require working in EU business hours, in a hybrid model
For this role we are looking for Individuals who have
in Business, Information Systems, Computer Science, related field or equivalent work experience. 5 years or more of relevant technical account management experience or the equivalent Worked with significant revenue retention for global customers in the SaaS space Demonstrated leadership, communications, project management, organizational and problem solving skills. Strong sense of ownership and follow-through. Demonstrated ability in risk management and problem anticipation. Proficiency on working with structured data (including XML), Web-based APIs and Product Demonstration Kits (PDKs), etc. Project Management background or PMP certification is a plus. Video and/or entertainment background (would be an advantage). Attention to detail and a commitment to excellence and high standards. Proficiency in German and French is a plus. Excellent written and oral communication skills in relevant languages. Occasional travel to client sites, conventions, training locations, etc. as required ABOUT NIELSEN As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms—from TV Classification Analyst podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth. Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take actionPlease be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.-
Technical Customer Success Account Manager
3 months ago
Mumbai, India Microsoft Full timeOverview Customer Success Account Managers develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment...
-
Customer Success, Service
3 weeks ago
Mumbai, India Customer Success, Service & Operations Full timeApply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.
-
Technical Account Manager(Customer Success)
5 days ago
mumbai, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Technical Account Manager(Customer Success)
3 days ago
mumbai, India The Nielsen Company Full timeAt Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...
-
Technical Customer Success Manager
2 months ago
Mumbai, India UpGuard Full timeWho are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
-
Customer Success Account Manager
1 week ago
Mumbai, India Jio Full timeResponsibilitiesDevelop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.Coordinating the completion of the Signature Success...
-
Customer Success Account Manager
3 weeks ago
Mumbai, India Jio Full timeResponsibilitiesDevelop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.Coordinating the completion of the Signature Success...
-
Customer Success Account Manager
3 days ago
mumbai, India Jio Full timeResponsibilitiesDevelop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders.Coordinating the completion of the Signature Success...
-
Customer Success Account Manager
1 week ago
mumbai, India Jio Full timeResponsibilities Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal stakeholders. Coordinating the completion of the Signature...
-
Customer Success Account Manager- Cloud
2 days ago
navi mumbai, India Jio Platforms Limited (JPL) Full timeCSAM Job Overview We are looking for a Customer Success Account Manager to join our team in Mumbai. This is a full-time, mid-level position requiring a minimum of 5 years of relevant work experience. The ideal candidate will have a strong technical background and a proven track record in customer success, project leadership, and technical analysis in Cloud....
-
Customer Success Account Manager- Cloud
3 weeks ago
navi mumbai, India Jio Platforms Limited (JPL) Full timeCSAMJob OverviewWe are looking for a Customer Success Account Manager to join our team in Mumbai. This is a full-time, mid-level position requiring a minimum of 5 years of relevant work experience. The ideal candidate will have a strong technical background and a proven track record in customer success, project leadership, and technical analysis in Cloud....
-
Customer Success Account Manager- Cloud
3 weeks ago
Navi Mumbai, India Jio Platforms Limited (JPL) Full timeCSAMJob OverviewWe are looking for a Customer Success Account Manager to join our team in Mumbai. This is a full-time, mid-level position requiring a minimum of 5 years of relevant work experience. The ideal candidate will have a strong technical background and a proven track record in customer success, project leadership, and technical analysis in Cloud....
-
Customer Success Account Manager- Cloud
3 weeks ago
Navi Mumbai, India Jio Platforms Limited (JPL) Full timeCSAM Job Overview We are looking for a Customer Success Account Manager to join our team in Mumbai. This is a full-time, mid-level position requiring a minimum of 5 years of relevant work experience. The ideal candidate will have a strong technical background and a proven track record in customer success, project leadership, and technical analysis in...
-
Customer Success Account Manager- Cloud
3 days ago
navi mumbai, India Jio Platforms Limited (JPL) Full timeCSAMJob OverviewWe are looking for a Customer Success Account Manager to join our team in Mumbai. This is a full-time, mid-level position requiring a minimum of 5 years of relevant work experience. The ideal candidate will have a strong technical background and a proven track record in customer success, project leadership, and technical analysis in Cloud....
-
Customer Success Manager
2 weeks ago
mumbai, India UpGuard Full timeWho are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
-
Customer Success Manager
3 days ago
mumbai, India UpGuard Full timeWho are we? UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...
-
Customer Success Manager
2 days ago
mumbai, India IDCUBE Full timeJob Title:- Customer Success Manager- West and South Region Work Location:- Mumbai Division/Department:- Sales Experience:- 12 to 15 Years Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only Job Description:- We are seeking a...
-
Customer Success Manager
3 weeks ago
mumbai, India IDCUBE Full timeJob Title:- Customer Success Manager- West and South RegionWork Location:- MumbaiDivision/Department:- SalesExperience:- 12 to 15 YearsEducation:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant fieldNote:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry OnlyJob Description:-We are seeking a highly...
-
Technical Customer Success Manager
2 weeks ago
mumbai, India Awign Expert Full timeExperience Required: Minimum 6 yearsLocation: Remote but the candidate needs to be from the Mumbai locationJob Responsibilities• Experience required: 6 to 10 years in the industry.• Lead the onboarding new clients on Nitrogen• Understanding the client’s requirements• Manage relationship with existing accounts• Lead the solutioning conversation...
-
Technical Account Manager
1 week ago
Mumbai, India The Nielsen Company Full timeJOB DESCRIPTIONWe are presently looking for aTechnical Account Managerto oversee the implementation of Gracenote solutions to our customers, as well as provide day-to-day technical account management for key customers. These activities require working with internal cross-functional technical and product groups and external customer business and engineering...