Support Associate, Customer Experience, Delivery Experience
5 months ago
Key job responsibilities
-Run deep dives, and audits for checkout experience, and identify and catalogue defects
-Conduct specialized audits for machine learning models for Delivery Experience Programs
-Manage Small-Medium Size projects designed to improve Delivery Experience programs
-Work effectively in a cross-functional environment with Sr. Leaders, and product management teams.
-Resolve internal/external customer escalations that originate within established quality and service level goals
Key job responsibilities
-Conduct specialized audits for machine learning models for Delivery Experience Programs
-Manage Small-Medium Size projects designed to improve Delivery Experience programs
-Work effectively in a cross-functional environment with Sr. Leaders, and product management teams.
-Resolve internal/external customer escalations that originate within established quality and service level goals.
-Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels.
-Adapt to fast and frequent change and remain open to regular feedback.
A day in the life
NA
About the team
NA
BASIC QUALIFICATIONS
- Bachelor's degree- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Do you have any experience running SQL queries?
PREFERRED QUALIFICATIONS
- Experience with SQL-
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