![Sopra Banking Software](https://media.trabajo.org/img/noimg.jpg)
Sales Force Mgt Senior Engineer-Service Support
4 weeks ago
How would you shape finance?
Sopra Banking software has an opportunity for a CRM Admin cum Support in our C&G RevOps team at Noida location.
Be part of one of the world’s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find your own path. Be part of Sopra Banking Software, and let’s carve out the future together.
Discover SBS on YouTube
Minimum Qualifications
- Bachelor's or higher engineering degree in Computer Science, or related technical field, or equivalent additional professional experience.
Preferred Experience
Must have:
- Administration of the SBS Salesforce instance
- User Rights Management
- Manage minor fixes and configuration changes
- Reports and dashboards
- Power BI and / or Excel
- Ability to train/upskill on platforms like Outreach and Seismic
- Full understanding of the support process and experience in handling users
- Knowledge of data integration
- Knowledge of the sales process
- Producing metrics and reporting on the performance for the area of responsibility
- SQL/SOQL
Good to have:
- CRM A development / maintenance knowledge
- A development background (Apex) is preferred.
- Exposure to build & release in production.
- Outreach/Seismic
What you will do
- Responsible for the day-to-day maintenance and execution of the Salesforce CRM platform including support, configuration, maintenance, and improvement.
- Responsible for troubleshooting errors and find innovative solutions.
- Responsible for the fixing minor bugs and configuration changes.
- Ensures the system availability, back-up & recovery, manage user access, data strategies - assist the business with the data governance & support - provide BAU support for CRM.
- Think critically about the deliverables and plans for projects to ensure they align with the goals.
Qualifications
Saleforce CRM Admin cum support
Additional Information
Secondary Location:Noida Campus
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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