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Community Manager

2 months ago

Gurugram, India HRhelpdesk Full time
Job Description
Job summary : 

The Community Manager plays a pivotal role in ensuring the seamless operation of the coworking center, focusing on client satisfaction, lead generation, and overall community engagement. This position requires a dynamic individual with excellent communication skills, organizational abilities, and a passion for creating a vibrant and collaborative workspace.

Role & responsibilities: 

             1. Operational Management:

●      Oversee day-to-day operations of the coworking space.

●      Collaborate with housekeeping and administration teams to maintain a clean and efficient workspace.

●      Ensure that all facilities and amenities are well-maintained and operational.

              2. Client Satisfaction:

●      Foster a positive and inclusive community culture within the coworking space.

●      Address client queries, concerns, and requests promptly to ensure high client satisfaction.

●      Implement strategies to enhance the overall client experience and sense of community.

               3. Client Acquisition:

●      Proactively identify and pursue potential leads to maximize occupancy rates.

●      Conduct tours for prospective clients, showcasing the benefits and features of the coworking space.

●      Collaborate with the marketing team to develop strategies for attracting new clients.

               4. Rent Collection:

●      Monitor and manage monthly rent collection from clients.

●      Work closely with the finance department to address any billing discrepancies or payment issues.

●      Implement strategies to reduce arrears and ensure timely payments.

               5. Client Retention:

●      Develop and implement initiatives to retain existing clients and minimize turnover.

●      Conduct regular check-ins with clients to understand their evolving needs and concerns.

●      Proactively address any potential issues to prevent client dissatisfaction.

                 6. NPS (Net Promoter Score) Maintenance:

●      Implement measures to track and improve the Net Promoter Score.

●      Gather feedback from clients and use it to enhance services and amenities.

●      Develop and execute strategies to increase positive word-of-mouth referrals.

                7. Community Engagement:

●      Organize and coordinate events, workshops, and networking opportunities to foster community engagement.

●      Facilitate communication and collaboration among coworkers, creating a sense of belonging.

●      Act as a liaison between clients and management, ensuring effective communication.

               8. Reporting:

●      Prepare regular reports on key performance indicators, occupancy rates, and client satisfaction.

●      Provide insights and recommendations to management based on data analysis.





Requirements

Qualifications:

●      Bachelor's degree in Business Administration, Hospitality, or a related field.

●      Previous experience in community management, customer service, or hospitality is preferred.

●      Excellent communication, interpersonal, and problem-solving skills.

                    ●  Ability to multitask and prioritize in a fast-paced environment.

BenefitsAs per Industry Norms.