Service Desk Agent L1
4 weeks ago
- TechnicalSupport/Service Desk Agent L1 will be the part of Global SupportTeam supporting the Client Full Time Employees Vendors/Contractorsvia voice/ email /chat.
- Goodexperience in handling the issues related to outlook MS team VNPOffice 365 internet connectivity password resetting and servicenowticketingtool.
- Actsas single point of contact for all IT relatedissues.
- Providesstatus and updates on tickets to authorizedusers
- Adherenceto policies and procedures closure of open calls afterresolution.
- Attemptsto resolve the defined inquiries while on the telephone to meet theagreed upon Service Level for First CallResolution
- Identifyingthe issue and categorizing / prioritize theincident
Role
ServiceDesk AgentL1
Band
B1
Language
English(Read WriteSpeak)
TypeOfSupport
Voiceprocess
ShiftPattern
RotationalShifts (Includes Night Shift24/7)
WeekOff Pattern
2week off not necessarily to be Sat & Sun can be any 2 daysin aweek
Workplace
Bangalore/Chennai
Sales and marketing
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