Associate Student Counsel

3 weeks ago

Bengaluru, India NMIMS Full time
Job Title Associate Student Counsel Reports to Territory Manager

Job Purpose

This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Key Responsibilities

AEP Coordination & Sales Management

Counsel Students for programs offered by the institution Act as the first point of contact for all Authorized Enrolment Partners (AEP’s) Educate AEP’s about the product portfolio and services. Auditing the process of AEP’s, including assessing call quality by AEP’s Coordinating with the AEP and students for all admission related documentation and queries Conducting training sessions for AEP counsellors at regular intervals Resolving all critical student cases and center cases reported from various department Assists AEP resources to sell to manage leads. Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management

Allocate leads to AEP's as per the agreed grid with the TM and AM Ensure service levels are met at all times, both internally and externally Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.  Manage walk-ins & counsel leads at the Learning Center

MIS & Reports

Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration

work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE AEP’s University Functions Students/ Parents

Dimensions
 

Individual contributor role.

Requirements- Skills & Competencies

Assertive , Good written and verbal communication Analytical abilities & preferred to have hands-on experience on a CRM. Ability to multi-task and deliver against a number of priorities  Proficient in Microsoft Office packages Active listening & conflict management Advantageous to have knowledge of the local language High emotional intelligence abilities

Requirements- Education & work experience

Graduate or PG/MBA Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries. Work Exposure to Distance Education/Ed Tech sector will be added advantage.

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