Associate Student Counsel

5 months ago

Bengaluru Karnataka, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

**About Us**

**Job Title**
- Associate Student Counsel**Reports to**
- Territory Manager**Job Purpose**

This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

**Key Responsibilities**

**AEP Coordination & Sales Management**
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
- Educate AEP’s about the product portfolio and services.
- Auditing the process of AEP’s, including assessing call quality by AEP’s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads. Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

**Lead Management**
- Allocate leads to AEP's as per the agreed grid with the TM and AM
- Ensure service levels are met at all times, both internally and externally
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. Manage walk-ins & counsel leads at the Learning Center

**MIS & Reports**

**Stakeholder Collaboration**
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

**Key Interactions**

**Internal Stakeholders**

**External Stakeholders**
- HODs at NCDOE- AEP’s- University Functions- Students/ Parents**Dimensions
- Individual contributor role.

**Requirements
- Skills & Competencies**
- Assertive, Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening & conflict management
- Advantageous to have knowledge of the local language
- High emotional intelligence abilities

**Requirements
- Education & work experience**
- Graduate or PG/MBA
- Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.

In 1981, Shri Vile Parle Kelavani Mandal (SVKM) established Narsee Monjee Institute of Management Studies (NMIMS) to meet the growing demand for management education. In 2003, NMIMS was declared a deemed to be university under Section 3 of the UGC Act 1956. The Vision of the University is to be a globally admired University by 2030. The Mission of NMIMS is to emerge as a Centre of Excellence, best in class in India and Asia and yearning to be the best in the world by 2030.

With the legacy of 40 years, NMIMS has grown to being not only one of the top-10 B-schools in India but also emerged as a multi-disciplinary, multi-campus University at Mumbai, Navi Mumbai, Indore, Shirpur, Dhule, Bengaluru, Hyderabad and Chandigarh and seventeen constituent schools that include Management, Family Business, Engineering, Pharmacy, Architecture, Commerce, Economics, Law, Science, Liberal Arts, Design, Performing Arts, Mathematical Science, Agricultural Science, Hospitality Management, Branding & Advertising and Distance Learning. In addition, we have nine Centres of Excellence as well at the University.

The consistent academic quality, research focus, faculty from top national and global institutes and strong industry linkages at NMIMS have placed it amongst the nation's prime centres of educational excellence and research today. More than 17000 students and about 750 full-time faculty members, 10 faculty members with Fulbright Scholarship and Humboldt International Scholarship for post-doctoral researchers are part of India's most sought after academic community.

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