Technical Support Engineer
2 months ago
Key Responsibilities
Document and manage reported technical issues Monitor and respond to customer inquiries accurately and with a sense of urgency Manage customer communication, assuring timely status updates and issue resolution Collaborate within the company, escalating issues and engaging others to solve difficult problems Work directly with customers/partners through phone, email and ticket management systems to resolve issues and fulfil requests Calm and patient attitude to listen to problems. Perform research and lab testing to drive a reported issue towards a resolution Take ownership of overall customer satisfaction, recognize high-priority situations and take appropriate escalation action. Manage multiple issues in parallel, taking responsibility for meeting SLAsRequirements
Strong understanding of data networking protocols, specifically TCP/IP, routing and switching Administrative knowledge of Windows and Linux Experience with one or more of the following products (FortiManager, FortiAnalyzer, FortiGate) is desirable Fortinet NSE4 and/or NSE5 certifications or related industry certifications is an advantage Ability to understand network traffic traces decoded with Wireshark Experience with VMware or other virtualization or cloud technologies Good understanding of Web application concepts, security and vulnerabilities Previous experience with network management and log analysis tools would be an advantage Database knowledge is an advantage Python, Perl and Bash shell scripting language knowledge is an advantageEducational and Experience Requirements:
1 to 5 years of previous work experience depending on the job level, including customer support experience Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience. Suitable for different levels of experiences in networking and/or security industry. Advanced knowledge of English (written and spoken) - other languages are an advantage-
Technical Support Engineer
2 weeks ago
Bengaluru, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Vonage Full timeTechnical Support Engineer - Messaging Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in...
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Technical Support Engineer
5 days ago
Bengaluru, India Genetec Full timeThe team:The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Bangalore India and will report to the Customer Experience Team Lead (India).What your day will look like:Technical support: Use...
-
Technical Support Engineer
5 days ago
Bengaluru, India Pretium Full timeOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...
-
Technical Support Engineer
2 weeks ago
Bengaluru, Karnataka, India SEVEN CONSULTANCY Full timeApply for Technical Support Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 4 Year of Experience on
-
Technical Support Engineer
1 week ago
Bengaluru, India Trilyon, Inc. Full timeJob description: The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements. You may be given tasks in helping customers who report problems by either providing them solutions without requiring any...
-
Technical Support Engineer
1 week ago
Bengaluru, India Pretium Full timeOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Technical Support Engineer
2 weeks ago
Bengaluru, India Progress Residential® Full timeMicrosoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...
-
Associate Engineer Technical Support
1 month ago
Bengaluru, India Inspirisys Solutions Limited Full timeAssociate Engineer Technical Support | BangaloreFunction - InfrastructureJob Profile:Associate Engineer Technical Support with Desktop Support knowledgeRequirements:Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting
-
Technical Support Engineer
4 weeks ago
Bengaluru, India Trilyon, Inc. Full timeJob description:The Software consulting engineering team/Technical support team is responsible for coming up with solutions to help empower our customers in solving their application software and infrastructure monitoring requirements.You may be given tasks in helping customers who report problems by either providing them solutions without requiring any code...
-
Technical Support Engineer
1 month ago
Bengaluru, India MarketOne International (India) Full timeJob Description – Technical Support Engineer Who we are? MarketOne International is a global provider of marketing services helping companies identify new prospects, develop sales lead programs and convert new business.Our wide array of services includes contact database development, event recruitment, automated marketing, sales lead development, primary...
-
Technical Support Engineer
1 month ago
Bengaluru, India HealthEdge Full timePosition summary:We are looking for Technical Support Engineers who are proficient with Java-based technologies andframeworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshootHealthEdge customers issues and improve user experience over time and provide technical support tointernal and external clients, for both hosted...
-
Technical Support Engineer
1 week ago
Bengaluru, India Pretium Full timeOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing solutions to uphold...
-
Technical Support Engineering
4 days ago
Bengaluru, Karnataka, India Microsoft Corporation Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Technical Support Engineer
6 days ago
Bengaluru, India ZEISS India Full timeAbout the Role: As a Technical Support Engineer for contact center solutions at ZEISS, you‘ll play a central role in ensuring the seamless operation of our contact center environment. Your responsibilities will include: Technical Expertise: Utilizing your hands-on experience with the Genesys Cloud application interface to troubleshoot issues...
-
Technical Support Engineer
1 week ago
Bengaluru, India HealthEdge Full timePosition summary: We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks. As a Software Engineer in Product Support, your primary focus is to is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both...
-
Technical Support Engineer
14 hours ago
Bengaluru, Karnataka, India ABB Full timeTechnical Support EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a position...
-
Technical Support Engineer
4 days ago
Bengaluru, India PEOPLE IMPACT Full timeRole : Tier 2 EngineerExperience Required : 10+Years.Shift : Night Shift ( EST, CST, PST)Work from Office (Two way cab facility is provided)Location : BangaloreKey Responsibilities :- Delivering top-tier support for complex, urgent issues through phone, email, and remote assistance.- Take ownership of Technical Escalations from Tier 1 engineers, assume...