Operations Manager-Retail Assets Operations
1 month ago
Job Title: Operations Manager-Retail Assets Operations
Function: Retail Operations
Job Purpose:
As part of Retail Assets Operations team individual need to provide operational support for the entire gambit of Retail Asset products offered by the bank and provide adequate support to Business and Front-End teams to ensure customer delight. He/ She needs to ensure all processes are adhered as per the documented process.
Roles & Responsibilities:
Responsible for field collections for all Retail Asset products. Ensure accurate and timely reconciliation and payment update in the system. Oversee the entire closure process from prepayment to matured for all Retail Asset products Spearhead settlements and AHFS (Asset Hold for Sale) closures unit to mitigate delinquencies for the bank. Lead cancellation and refund processes for all Retail Asset products pan India. Manage additional disbursals and trans disbursals to the customers for the bank. Lead part payment and reprising including MCLR, BPLR and ROI revision. Ensure smooth on boarding of payment partners. Ensure the processes and policies are compliant and streamlined within the Regulatory guidelines Strategize and create roadmap for re-engineering business processes to improve customer service, enhance controls and to drive cost effectiveness and accuracy. Monitor critical success metrics by maintaining dashboards. Ensure adherence to internal compliance and regulatory reporting to the ORM team. Recommend quality initiatives across central operations team for optimization of processes in order to improve TAT and increase operational efficiency. Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Attract and retain best-in-class talent for key roles in their reporting structure.Education Qualification:
Graduation: Any Graduation
Post-graduation : MBA, PGDM
Experience: 5 to 10 years of relevant experience in Retail Assets Operations.
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