Senior Operations Manager-Retail Assets Operations

5 months ago


Thane, India IDFC FIRST Bank Full time

Job title:  Senior Operations Manager- Retail Assets Operations

Function/Department: Retail Banking Operations

Job purpose:

As part of the Project Retail Assets Operations team, the role drives collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions and he or she should be able to manage Audit.

Roles and Responsibilities:

Candidate should have prior experience in managing loan servicing processing which includes Waiver, Tranche Disbursal and other related Activities which includes tracking of Service Request, Managing & Reversal of adjusted amount in loan for closure of Service requests within TAT. The candidate should be well versed with Finn-One Loan Management System/similar LMS system.  The candidate should have good communication & interpersonal skills to interact with collection / customer service PAN India. Candidate should have sound technical skills to drive Digital System integrations within multiple applications. Candidate should be able to create test scenarios for testing purpose for any system enhancement/development & have the experience of testing in depth. The candidate should have effective skills to handle and manage on roll & outsourced Staff. Should have managed a Team of 5-10 employees. Drive collaboration with internal stake holders to develop & implement requirement for new and existing systems/solutions. The candidate should have experience in managing & driving quality & SLA for the unit. The candidate should be able to manage Audit.

Education Qualification:

Graduation: Any Graduate

Post-graduation: MBA / PGDM

Experience: 5- 10 years of total experience.



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