Tanishq Retail Sale Officer Rso

4 months ago

Thane, India Kubherakshi Jewelers Full time

Process Contributions Process Contribution Process Outcome Performance Measure Sales: Product Sales 1. Receive and engage with the customer to understand the customer’s requirement 2. Introduce the various product offering to the customers and facilitate customer buying decision 3. Prepare the estimate of the products selected and completing the sales transaction 4. Achieve category wise sales target for the allocated section 5. Assist the customer in a sales return or repair workStore operating policyIncrease in customer satisfaction scoreIncrease in revenue Sales: Retail Operations: Store Management 1. Adhere to the standard operating procedures in the store 2. Adhere to cost savings practices undertaken in the store 3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment 4. Ensure proper and attractive display of the products at the appropriate counter 5. Transfer the stock to the locker at the close of the day 6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft 7. Monitor the dead stock and liaison with the store manager to minimise the sameStore managementAdherence to policies8. Provide support to the marketing team and VM team in ensuring the compliance of the store and improve footfall 9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes Sales: Retail Operations: Feedback management 1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratingsFeedback mechanismIncrease in customer satisfaction score Retail operations: Field sales operations management: Customer complaint resolution 1. Manage customer queries and complaints as per the company guidelinesComplaint resolution policyCustomer satisfaction

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental Pay:

- Commission pay

Ability to commute/relocate:

- Mira Bhayander, Thane - 401107, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English, Hindi, Marathi, Gujarati, regional language (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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