Retail Sales
4 days ago
Fragrance counter manager
General Summary:
The Fragrance Counter Manager is responsible for supervising the complete operations of the fragrance line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service.
Principle Duties and Responsibilities:
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
- Review and analyse business performance of daily, weekly, monthly, seasonal, and annual sales results
- Handle stock, petty expenses and sales cash at the store with complete responsibility
- Communicate company goal specifics and expectations
- Monitor associate productivity levels and provide coaching and feedback
- Ensure timely processing of new receipts, damages, testers, or Fragrance Oil wastages and return to vendors (RTVs)
- Develop and implement business driving calendar / events to achieve department goals
- Supervise proper presentation, organization, storing, and replenishment of stock
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
- Alert company of needs and concerns of the business and staff
- Communicate regularly with relevant department heads, vendors, regarding stock needs, customer preferences, and special events
- Participate in physical inventory process
- Maintain good housekeeping standards with clean display counter
- Ensure work area is free from hazards and work in a safe manner
- Be in compliance with all hygiene standards
- Perform other duties as needed
Job Specifications:
Education/Experience: Graduate or equivalent. A minimum of one year of previous selling experience is required, preferably in fragrances / luxury vertical. Previous supervisory is also preferred.
Language Skills: Ability to read, write, and interpret general business periodicals. Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management.
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to
use a calculator/computer/billing software. Must be able to calculate percentages and ratios.
Reasoning Ability: Must be able to anticipate and solve problems.
Physical Demands: This position requires constant moving, talking, hearing, reaching, and standing.
Other skills: A self-driven individual focused on sales, Superior organizational and time management skills. Must be able to multi-task in a fast-paced environment. Must be able to build relationships and influence others. Must possess a thirst for knowledge. Must be able to lead by example.
Working Conditions:
Work generally occurs in a retail store environment with moderate temperature and noise level. You have to clock 9 hrs per day as per the duty roster, with week off of a day per weekonly on either Tuesday or Thursday
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Morning shift
Ability to commute/relocate:
- Thane West, Mumbai - 400601, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
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