Customer Service istant Dutch

2 months ago

Gurugram, India Careerxtra Full time
Are you passionate about deliveringexceptional customer experiences and looking for a dynamic role ina thriving Fintech environment Our client a leading Outsourcing/BPOcompany is on the hunt for a Dutchspeaking Customer Serviceprofessional to join their brandnew team in ValenciaSpain.
WhatYoull BeDoing
  • MultiChannelCommunication: Engage with customers through variouschannels including phone email chat and social media ensuring aseamless and positive experience across allplatforms.
  • Personalized CustomerService: Use your extraordinary communication skillsincluding active listening and empathy to personalize everyconversation and connect with customers on a meaningfullevel.
  • ProblemSolving:Guide customers through their inquiries and provide effectivesolutions leaving them with a smile and a positive impression ofthe company.
  • ProcessImprovement: Identify and escalate customer needsinternally to improve and develop processes ensuring the companycontinually enhances its customerexperience.
  • PerformanceExcellence: Focus on achieving skyhigh performancestandards with a keen eye on key KPIs such as Customer Satisfactionquality andproductivity.
  • CustomerRetention: Maintain high levels of customersatisfaction and retention through impactful and memorable customerexperiences.

WhatWere LookingForIdealProfile:
  • LanguageProficiency: Nativelevel Dutch (C2) with a strongcommand of English(C1).
  • CustomerCentric:Enthusiastic smart problemsolver with a passion for deliveringexcellent customerservice.
  • Empathy andComposure: Able to remain calm empathetic andcomposed even when dealing with challengingcustomers.
  • Curious andCreative: A natural investigator who enjoys usingcreative problemsolving skills to ensure customersatisfaction.
  • GoalOriented:Targetdriven with a focus on exceeding expectations and deliveringtopnotchperformance.

WhatWeOffer
  • CompetitiveCompensation: An excellent remuneration packagetailored to your experience skills andperformance.
  • WorkLifeBalance: Shifts available between 9:00 and 23:00with a preference for individuals dedicated to the latenight shift(14:00 23:00).
  • FullTimeStability: Enjoy the security of a fulltime contractwith 39 hours per week.
  • OnSiteWork: Fully onsite role in our vibrant Valenciaoffice no remote work possibilities allowing you to fully immerseyourself in our dynamicenvironment.
  • CulturalDiversity: Be part of an international team withover 25 nationalities fostering a rich and inclusive workplaceculture.
  • BenefitProgram: Enjoy perks like free breakfast/lunchsports classes Spanish classes Friday drinks and exciting teamevents that bring everyonetogether.
  • CareerGrowth: Thrive in a highperformance culture thatwill kickstart your career with potential opportunities for growthwithin the organization.
  • LocalSupport: Receive assistance with Spanishadministration making your transition smooth andhasslefree.

Areyou ready to take your customer service skills to the next level inan exciting and fastpaced Fintech environment Applynow

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