Customer Service istant Dutch

2 months ago

Gurugram, India Careerxtra Full time
Are you passionate about delivering exceptional customer experiences and looking for a dynamic role in a thriving Fintech environment Our client a leading Outsourcing/BPO company is on the hunt for a Dutchspeaking Customer Service professional to join their brandnew team in Valencia Spain.
What Youll Be Doing
  • MultiChannel Communication: Engage with customers through various channels including phone email chat and social media ensuring a seamless and positive experience across all platforms.
  • Personalized Customer Service: Use your extraordinary communication skills including active listening and empathy to personalize every conversation and connect with customers on a meaningful level.
  • ProblemSolving: Guide customers through their inquiries and provide effective solutions leaving them with a smile and a positive impression of the company.
  • Process Improvement: Identify and escalate customer needs internally to improve and develop processes ensuring the company continually enhances its customer experience.
  • Performance Excellence: Focus on achieving skyhigh performance standards with a keen eye on key KPIs such as Customer Satisfaction quality and productivity.
  • Customer Retention: Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.

What Were Looking ForIdeal Profile:
  • Language Proficiency: Nativelevel Dutch (C2) with a strong command of English (C1).
  • CustomerCentric: Enthusiastic smart problemsolver with a passion for delivering excellent customer service.
  • Empathy and Composure: Able to remain calm empathetic and composed even when dealing with challenging customers.
  • Curious and Creative: A natural investigator who enjoys using creative problemsolving skills to ensure customer satisfaction.
  • GoalOriented: Targetdriven with a focus on exceeding expectations and delivering topnotch performance.

What We Offer
  • Competitive Compensation: An excellent remuneration package tailored to your experience skills and performance.
  • WorkLife Balance: Shifts available between 9:00 and 23:00 with a preference for individuals dedicated to the latenight shift (14:00 23:00).
  • FullTime Stability: Enjoy the security of a fulltime contract with 39 hours per week.
  • OnSite Work: Fully onsite role in our vibrant Valencia office no remote work possibilities allowing you to fully immerse yourself in our dynamic environment.
  • Cultural Diversity: Be part of an international team with over 25 nationalities fostering a rich and inclusive workplace culture.
  • Benefit Program: Enjoy perks like free breakfast/lunch sports classes Spanish classes Friday drinks and exciting team events that bring everyone together.
  • Career Growth: Thrive in a highperformance culture that will kickstart your career with potential opportunities for growth within the organization.
  • Local Support: Receive assistance with Spanish administration making your transition smooth and hasslefree.

Are you ready to take your customer service skills to the next level in an exciting and fastpaced Fintech environment Apply now

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