Customer Success Associate
3 weeks ago
**Key Responsibilities**:
- Handle customer inquiries and provide effective, timely solutions
- Maintain a high standard of customer satisfaction by resolving queries professionally
- Work collaboratively with internal teams to ensure seamless support
- Manage customer interactions across multiple languages, catering to a global clientele
**Skills Required**:
- **Language Proficiency**: Fluent in English and one of the following languages: Hindi, Spanish, French, German, or Dutch
- **Communication**: Strong verbal and written communication skills in the required languages
- **Customer Service**: Ability to understand customer needs, solve problems, and ensure a positive experience
**Qualifications**:
- **Education**: Bachelor’s degree (mandatory)
- **Experience**: Minimum of 1 year of experience as a Customer Service Agent, preferably serving North American customers or in a BPO setting
Pay: ₹32,000.00 - ₹55,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Communication skills: 1 year (required)
- Customer service: 1 year (required)
- Spanish: 1 year (required)
- French: 1 year (required)
- Customer Interactions: 1 year (required)
- BPO: 1 year (required)
**Language**:
- English (required)
- Hindi (required)
- German (required)
- Dutch (required)
**Location**:
- Gurgaon, Haryana (required)
Work Location: In person
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