Operations Team Lead

1 month ago

Mumbai, India Investec Full time

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Team description

The Operations Team Lead for IGSI will play a pivotal role in local leadership and the development of the IGSI operations teams, collaborating closely with UK team leaders. This position will involve working in tandem with various operations teams within IGSI to enhance performance through a comprehensive understanding of their roles, responsibilities, and challenges. As a key member of the IGSI Leadership Team, the Operations Team Lead will actively contribute to achieving our strategic objectives.

Description of role and key responsibilities

The Operations Team Lead will be responsible for managing the Operations teams in IGSI ensuring connectivity with the UK team leaders to enable high performance and delivery across the different areas by building a positive working environment. This role is a key integrator to ensure alignment and understanding of the Bank strategic objectives and will ensure connectivity between the teams.

Leadership

Day to day on the ground responsibility for overseeing and managing the performance of the IGSI offshore team that serves as an extension of a UK Operations team across different functions. Ensuring there is strategic alignment of each IGSI Operations team to the relevant IBP Operations team. Drive efficiency and improvements in processes run by each team and across teams in alignment with the UK based teams. Build appropriate MI to communicate IGSI Operations productivity to relevant IBP Operations leads and IBP COO. Stay up to date with UK-specific regulations and compliance requirements that may impact offshore operations. Working with the UK Operations Leaders and the IBP Operational resilience team to build and maintain plans to ensure IBP Operations remains resilient under severe but plausible IGSI scenarios. Creating a team environment for the IGSI Operations community where people can thrive and cross skill, that reduces silos and creates opportunities for learning. Build an environment that is fair, supportive and inspiring and people have a good understanding of expectations as a team member. Act as a point of escalation for any issues or challenges faced by the offshore team, working closely with stakeholders to resolve. Communication and coordination of town hall meetings. Contribute to the learning and development of Operations IGSI to enhance and develop their skills and capabilities. Provide regular feedback on how the UK based (and if relevant South African based) Operations team can work even more effectively together with the IGSI Operations teams. Represent the Offshore functions at risk & governance forums and communicate results back to the functions as required Review and understand the operational budget for the IGSI Operations Teams Time Zone Management

Core skills and knowledge

Proven experience in a similar Operations management role (ideally across multiple jurisdictions). Strong leadership experience with the ability to motivate, create an environment for high performance Ability to work under pressure and to deliver within time frames, managing and resolving different, and sometimes conflicting priorities. Passionate about people and development Wide operational process understanding across Investment banking and Lending. Ability to coach and influence Financial industry background A highly effective communicator with strong stakeholder management skills Ability to effectively build relationships and collaborate with stakeholders at all levels and from different departments and functions. Problem-solving skills Self-motivated to learn and develop self and those around them To act with integrity at all times and embrace the philosophy of treating our customers fairly Cross-cultural awareness

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

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