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Associate-Digital Product Management

2 months ago

Gurugram, India AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role will focus on providing support for Market Foundation market migration work within Enterprise Acquisition Products and Platforms (EAPP) following the roles and responsibilities of a Product Owner - Product Development. The Market Foundation team is a core part of EAPP, a division of Enterprise Digital and Data Solutions. The Market Foundation Team is responsible for creating world class digital experiences and to drive increased acquisition across the globe. To drive acquisition growth, it is critical that our onboarding journeys are built on flexible, modern platforms that allow for rapid response to regulatory risk or new requirements.

As a Product Owner (PO), you will join a team that develops card member acquisition, application, and enablement experiences globally, reaching card members across the full spectrum of digital channels including, mobile, email, social and web. This group is nimble and creative, with the power to shape our product roadmap.

The Product Owner - Product Development in the E-apply and Global Onboarding & Orchestration team is responsible for the development and deployment of E-apply, Third Party Vendors, and Global Onboarding & Orchestration (GO2) Features and User Stories. The PO ensures that the Product meets the evolving needs of the enterprise through continual innovation, evaluation, and deployment. Skillsets utilized include strong organizational, technical, and creative problem-solving. Requires strong multi-business unit stakeholder management. The PO must work well in a dynamic, complex environment and under deadline pressures. Coordinates the efforts of a scrum team or a set of scrum teams within a SAFE train (stakeholders, designers, developers and analytics) to deploy the new Features and User Stories across markets and products.

How will you make an impact in this role?

Job responsibilities include the following:

·Gather requirements from business stakeholders and dependent systems, and distill down to a clear description of what the team needs to build and test (user story)

·Write features/stories, acceptance criteria, and business and process flows for each capability that the train and his scrum teams commit to.

·Participate in and contribute to sessions to design technical solutions.

·Prioritize work, making difficult tradeoffs, and removing roadblocks and answer business and technical questions for their scrum teams.

·Maintain team backlog of stories.

·Develop a test strategy and acceptance criteria for each feature/story.

·Demonstrate a product mindset by identifying ways of meeting users' needs in a scalable and reusable way that makes sense for the long-term viability and health of the E-apply and GO2 platform.

·Demonstrate excellent communication skills with the ability to engage, influence, and inspire a wide range of stakeholders to drive collaboration and alignment. These stakeholders include developers, Quality Assurance engineers, architects, marketing teams from various markets, customer service support teams, other systems product managers/developers/ Quality Assurance engineers.

·Build strong and trusting relationships with stakeholders, managing stakeholder communications, and gathering requirements.

·Develop leadership in the product functional design process based on his knowledge of the E-apply and GO2 systems capabilities and purpose.

·Leverage data about the GO2 system to drive decision making about what is needed in the GO2 platform.

·Detailed knowledge of the GO2 Platform and the complex ecosystem it operates in.

·Understand and leverage the Scaled Agile Framework to advance the goals of his team and his product.

Minimum Qualifications

1+ years of experience with product managementStrong analytical, organizational, problem-solving skills; comfortable tackling complex problems and breaking these down into manageable piecesHighly motivated with strong sense of accountability, initiative, and a "can-do" attitudeAbility to work autonomously in an ambiguous environment and identify areas of opportunity and deliver solutionsUnderstanding of building relationships and working with others is vital to successCustomer focused, is able to view things from the end users' point of view and approaches problem solving from there

Preferred Qualifications

Bachelors Degree; business, computer science, information systems, engineering or related field preferredKnowledge of SAFE, Go2 and E-apply is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.