Customer Accounts Manager

1 month ago

Bengaluru, India Mouser Electronics Full time

Oversees the activities of Customer Accounts department activities within a specified geographic region. Responsible for the implementation and controlling of objectives for assigned area and for developing and implementing related programs. Supports development and implementation of business strategies that drive revenue in a manner, which ensures total quality and service excellence.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Supports management for assigned region(s) with development and implementation of results-oriented goals and strategies. Contributes to the development of service excellence, customer retention, and customer account strategies for assigned region(s). 
• Increases sales within area by supporting Service & Sales teams, by understanding customer “mission critical” objectives and creatively removing any obstacles. Communicates efficiently and effectively with customers and other Mouser departments to resolve account issues, pending orders, and invoice discrepancies. 
• Processes service orders, order releases, new account setups, credit investigations, collection of contacts, and recommends accounts for Final Demand Letter and Referrals. Prepares recommendations for large credit limits. Performs assigned research activities to reconcile wire payments and/or resolve payment discrepancies. 
• Uses customer web portals to invoice customer and research payment discrepancies. Spends majority of time on phone collecting past due invoices. Recommends documents and develops Customer Accounts policies and procedure for the long term interests and benefits of Company. 
• Represents the company in a professional manner. Supports and participates in the company’s total quality process.
• Available and willing to travel if needed, including internationally. Valid passport and other required documents for travel, or eligible to obtain required documents for travel.
• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance.
• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.
• Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.
• Manages daily operations to meet department and company objectives.
• Works with minimum supervision and makes independent judgments.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels. 
• Extremely confidential and trustworthy. 
• Demonstrates knowledge, experience and understanding of critical job function of the team and people management.
• Assists management with development of results oriented strategies.
• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS

• Strong service and people management skills.
• Good knowledge of credit processes and techniques for assigned region(s) preferred.
• Outstanding negotiation and presentation skills.
• Mentoring skills required for providing training to regional personnel.
• Strong verbal/written communications and interpersonal skills for communicating and building relationships, with extensive internal and external customers.
• Analytical skills for assessing strengths and weaknesses of customer account programs, procedures, projects and related results.
• Strong in teamwork, business acumen and operational excellence.
• Strong verbal and written communication, English and native language.
• Good understanding and ability to work with multiple currencies.
• Proficient PC experience in a Microsoft Windows environment, proficient with internet email, Word, Excel, Outlook and other software.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will manage. Including:
• Internal candidates: Minimum 2 years as a highly performing Mouser Team Lead or Supervisor.
• External candidates: Minimum 3 years as a supervisor or higher-level management position
• Experience with MNCs and managing in an international environment across cultures and various countries is preferred.

Category: Finance/Accounting


This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. 
Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

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