Account Manager

1 month ago

Bengaluru, Karnataka, India Marel Full time

About the job

Do you think feeding the world is a worthwhile goal? Our people do.

Our goal is to feed the world sustainably, and that can only happen with great people who are ready to embark on the same journey. At Marel, we are looking for a Account Manager to be based in India. In this role you will be responsible for the relationship and management of the customer and should act as a trusted advisor for the customer and pro-actively work to build and maintain the customer relations. This includes analyzing and delivering performance information, knowledge & advice with recommendations for solutions to the customer's needs and expectations for uptime, performance, reliability and cost of ownership.

Who We Are
Marel is the leading global provider of advanced processing systems and services to the poultry, meat and fish industries. In partnership with the most forward-thinking food processors in the world, Marel is transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Our team comprises more than 7.500 employees worldwide, offices and subsidiaries in 32 countries across six continents.

Scope and Authority

The role of the Account Manager is to drive high customer experience and satisfaction levels and sales of stand-alone machines and simple line systems to meet expected targets for revenue and profitability. The Account Manager develops and conveys solution proposals that are value adding to the customer and Marel and follow through on the delivery of these solutions. With support of the Industry Sales Manager and/or Product Specialists, the Account Manager can also be responsible for the sales of more complex systems.

Main Tasks

  • Be the customer advocate and trusted advisor for the customer in their focus market
  • Analyze customer performance and needs, identify opportunities and translate this into proposals for solutions to the customer
  • Work closely together with the sales front office in the region and sales back office to manage the business with the customer and drive customer satisfaction
  • Meet the agreed financial targets effectively and efficiently through proactive sales of stand-alone ma-chines
  • Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization's goals for growth, sales, and profit and efficient service delivery and utilization
  • Travel frequently within the region, and internationally as and when required.

Skills and Abilities

  • A naturally outgoing individual with a profound ability to interact with customers and teams alike.
  • A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions
  • Understanding of customer experience scores, and be able to translate that into feedback to the organization and react accordingly
  • A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals.

Education, Knowledge, and Experience

  • Bachelor or Master's degree in Engineering and/or Business Administration or similar preferred
  • Recognized sales and/or account management training
  • Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry
  • Excellent skills in written and verbal English

Commitment to Global Safety

As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.

Marel Vision and Values

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel's core values are: Unity, Innovation and Excellence.

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