Customer Accounts Team Lead

1 month ago

Bengaluru, India Mouser Electronics Full time

JOB DESCRIPTION
Title: Customer Accounts Team Lead
Location: India

SCOPE: 
Oversees the Customer Accounts department activities within a specified geographic region. Responsible for the implementation and control of objectives for assigned area, and for developing and implementing related programs that focus on quality and service excellence.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

Manages assigned team with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of Mouser processes. Works closely with customers and other departments to remove obstacles. Always maintains professionalism, trustworthiness, and confidentiality. Oversees, develops and directs a productive team of Customer Accounts personnel by hiring, training and leading the best qualified people, utilizing effective communication, motivational and coaching techniques, leading by example, providing ongoing performance management and training and development. Sets and tracks goals to meet department and company objectives. Monitors performance of the teams within the assigned area and re-allocates resources to improve overall results. Works effectively individually and as a team while multitasking in a fast-paced environment. Processes service orders, order releases, new account setups, credit investigations, collection contacts, and recommends accounts for Final Demand Letters and Referrals. Resolves account issues, pending orders, and invoice discrepancies. Prepares recommendations for large credit limits. Performs assigned research activities to reconcile wire payments and/or resolve payment discrepancies. Uses customer web portals to invoice customer and research payment discrepancies. Available and willing to travel if needed, including internationally. Valid passport and other required documents for travel, or eligible to obtain required documents for travel. Other duties as assigned.

SKILLS & CERTIFICATIONS

Strong service, methodical and people management skills. Detailed, thorough, and has strong analytical and problem-solving skills. Good knowledge of credit processes and techniques for assigned region(s) preferred. Mentoring skills required for providing training to regional personnel. Strong verbal and written communication skills for communicating and building relationships, with extensive internal and external customers – local language and English minimum. Analytical skills for assessing strengths and weaknesses of customer account programs and related results. Strong in teamwork, business acumen and operational excellence Good understanding and ability to work with multiple currencies. Proficient PC experience in a Microsoft Windows environment, proficient with internet email, Word, Excel, Outlook and other software

EDUCATION & EXPERIENCE

Bachelor's degree in job related field. Internal Candidates: 2+ years as a highly performing Customer Account Representative or higher-level position, or 1 full year as a Mouser Customer Accounts Coordinator. External Candidates: Minimum 2 years as a customer Accounts or Credit supervisor or higher level management position. Experience in customer accounts or credit environment, or experience managing in an international environment across cultures and various countries, preferred.


This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

  • Accounting Team Lead

    4 weeks ago

    Bengaluru, India QpiAI Full time

    QpiAI, a vertically integrated Quantum and AI company is looking for a lead accountant to handle the finance operations and accounting. We are a profitable start up in the AI and Quantum space.Candidate should be a quaified CA with 2-3 years of experience in a reputed firm in similar role.Lead Accountant - QpiAI India Pvt LtdKey Responsibility but not...

  • Accounting Team Lead

    1 month ago

    Bengaluru, India QpiAI Full time

    QpiAI, a vertically integrated Quantum and AI company is looking for a lead accountant to handle the finance operations and accounting. We are a profitable start up in the AI and Quantum space. Candidate should be a quaified CA with 2-3 years of experience in a reputed firm in similar role. Lead Accountant - QpiAI India Pvt Ltd Key Responsibility but...

  • Accounting Team Lead

    1 month ago

    Bengaluru, India QpiAI Full time

    QpiAI, a vertically integrated Quantum and AI company is looking for a lead accountant to handle the finance operations and accounting. We are a profitable start up in the AI and Quantum space. Candidate should be a quaified CA with 2-3 years of experience in a reputed firm in similar role. Lead Accountant - QpiAI India Pvt Ltd Key Responsibility but not...

  • Accounting Team Lead

    1 month ago

    Bengaluru, India QpiAI Full time

    QpiAI, a vertically integrated Quantum and AI company is looking for a lead accountant to handle the finance operations and accounting. We are a profitable start up in the AI and Quantum space. Candidate should be a quaified CA with 2-3 years of experience in a reputed firm in similar role. Lead Accountant - QpiAI India Pvt Ltd Key Responsibility but not...

  • Team Lead

    4 weeks ago

    Bengaluru, India Infosys Full time

    Job ID/Reference CodePROGEN-EXTERNAL-174129Work Experience 4-8 YearsJob TitleTeam Lead - Accounting Responsibilities •Good experience and knowledge on all the compliance aspects in People management•Good knowledge in terms of quality monitoring and MIS aspects.•Good experience in presentation and client interaction.•Familiar with multiple...

  • Customer Service Team Lead

    1 month ago

    Bengaluru, India Mouser Electronics Full time

    Title: Customer Service Team Lead Customer Service Team Lead is responsible for managing daily customer service operations and staff in order to ensure service excellence and maximize new business opportunities. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Manages assigned Customer Service office with integrity and ethical business practices, and in...

  • Team Lead

    3 days ago

    Bengaluru, India Infosys Full time

    Responsibilities •Proficiency in financial software and accounting tools, such as [insert examples].•Strong knowledge of accounting principles and practices.•Excellent attention to detail and ability to maintain accurate financial records.•Effective communication and interpersonal skills for customer interactions and team...

  • Customer Support Team Lead

    6 days ago

    Bengaluru, India Kapture CX Full time

    ● Provide day-by-day management for Tier 1 and Tier 2 Support Executives including: reviewing customer interactions across omni-channel service, leading staff meetings, driving employee development plans, and assisting with escalations for Tier 2 ● Analyze data to drive performance and eliminate friction points for customers ● Act as a customer and...

  • Customer Support Team Lead

    5 days ago

    Bengaluru, India Kapture CX Full time

    ● Provide day-by-day management for Tier 1 and Tier 2 Support Executives including: reviewing customer interactions across omni-channel service, leading staff meetings, driving employee development plans, and assisting with escalations for Tier 2 ● Analyze data to drive performance and eliminate friction points for customers ● Act as a customer and...

  • Customer Support Team Lead

    6 days ago

    Bengaluru, India Kapture CX Full time

    ● Provide day-by-day management for Tier 1 and Tier 2 Support Executives including: reviewing customer interactions across omni-channel service, leading staff meetings, driving employee development plans, and assisting with escalations for Tier 2 ● Analyze data to drive performance and eliminate friction points for customers ● Act as a customer and...

  • Junior Team Lead

    4 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    Junior Team LeadTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a...

  • Team Lead

    1 day ago

    Bengaluru, India ATSPL - Karnataka Full time

    Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Team Lead _ Accounts

    1 week ago

    Bengaluru, India LS Digital Group Full time

    Department : Accounts & FinanceYears of experience : 3 to 7 yearsQualification : CA (Intermediate) – MustJob Location : Navi Mumbai OR BangaloreJob Profile:- Managing the day-to-day operations of the finance team- Managing the FP&A process- Month-end closures- Process Improvements and controls for invoicing and collections processes- Process Improvements...

  • Team Lead

    4 weeks ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    4 weeks ago

    Bengaluru, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

  • Team Lead

    1 month ago

    Bengaluru, India Elanco Full time

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Team Lead _ Accounts

    4 weeks ago

    Bengaluru, India LS Digital Group Full time

    Department : Accounts & Finance Years of experience : 3 to 7 years Qualification : CA (Intermediate) – Must Job Location : Navi Mumbai OR Bangalore Job Profile: Managing the day-to-day operations of the finance teamManaging the FP&A processMonth-end closuresProcess Improvements and controls for invoicing and collections processesProcess Improvements...

  • Customer Accounts Manager

    4 weeks ago

    Bengaluru, India Mouser Electronics Full time

    Oversees the activities of Customer Accounts department activities within a specified geographic region. Responsible for the implementation and controlling of objectives for assigned area and for developing and implementing related programs. Supports development and implementation of business strategies that drive revenue in a manner, which ensures total...

  • Team Lead

    2 weeks ago

    Bengaluru, India Verint Full time

    Job DescriptionAt Verint, we believe customer engagement is the core of every global brand. Our mission is to helporganizations discover opportunities previously only scarcely imagined by connecting work, data, andexperiences enterprise wide. We hire innovators with the passion, creativity, and drive to answerconstantly shifting market challenges and deliver...