APACSA Commercial Lead

Position Title: APACSA Commercial Lead

Position Type: Regular - Full-Time ​

Position Location: Gurgaon 

Grade: Grade 06 

Requisition ID: 31682 

Job Purpose

This position is for a dynamic individual who loves people, built to lead through influence, has a curious mind and passion to help shape McCain.  They will leverage their ability to build relationships and influence decisions to drive business outcomes. 

Experience with digital transformation delivery will enable them to shape the digital future.  While a digital operating model is already building the future in our business, your love of the fundamentals and ability to coach players on what it takes to transform will ensure you stand out.  

You will play a critical role in working with business stakeholders to gather, analyse, communicate & validate enterprise capabilities for changes to new business processes, data & technologies with a focus on medium to high levels of complexity.   This position is accountable for the successful Business Partnering and Product Delivery within the APACSA Growth domain (Sales, Marketing & Revenue Management).  The purpose of this position is to represent Growth Technology at all levels of APACSA. Working with key business stakeholders to align their Growth strategy with our McCain Growth Technology strategic direction, gather, analyse, communicate, and validate requirements for changes to and the implementation of new business processes, practices and products at all levels of complexity.  This role also leads the deployment of Growth technology capabilities across APACSA and ensures their business stakeholders are taking full advantage of all Growth products and supporting the strategy realisation and McCain transformation.

Key Accountabilities 

10

People & Team – Holding delivery teams to minimum standard and enforce non-negotiables. Coach digital and technology team members and others to take responsibility for their development within McCain.  Challenges others to develop as leaders, while serving as a role model.  Shares acquired skills and business/digital knowledge with technology team members through formal and informal channels.

People Engagement ≥ 85%

1:1 Quality Measure ≥  7/10   (as an individual they still hold a 1:1 quality metric with their leaders)

Wellbeing Measure ≥ 7/10

Development plan executed ≥ 90%

Financial Management ± 5%

20

Business Relationship Management with APACSA Functional Leadership teams, APACSA Digital and Technology Leadership Team, Global Technology Leaders, Global Digital & Technology Centre - Build strong, influential relationships and decision-making processes with key business stakeholders, shaping demand into a compelling Portfolio for that market/s optimizing the sequence of implementation of capabilities constructed by Global & Regional Teams. 

APACSA Portfolio and Demand Management to drive business planning and develop prioritised demand management plans for assigned business portfolios. Builds and maintains the business technology roadmap as the key driver of business engagement. Ensures quality value cases are defined to enable technology capability.

Work with Global Product owners to identify and plan continuous improvement initiatives and establish regular engagement meetings with business partners to gather input for the development of the global 3-year roadmap.

Technology Advisory establishes and maintains a delivery model, aligned to: McCain Global Technology Vision and Strategy, Standards and Policies, Regulatory Framework and McCain APACSA’s Growth Strategies. Monitor and control the Roadmap to sure it remains current and reflects the ambitions of McCain both globally and regionally. Manage technology risk within the assigned regional domain

NPS ≥ 10

Technology BRM Performance Reporting Monthly ≥ 90%

Domain Portfolio Review Quarterly ≥ 90%

Technology Compliance – Regional MAPS ≤ 3

Risk Review ≥ 100%

60

Product Delivery - Oversight for APACSA product delivery across key capabilities of:                         

• Ensure the design of the organization’s Growth solutions and processes is meeting current and future business needs.

• Facilitate the development and Implementation of global products to drive efficiency and standardization. Work with business stakeholders on user adoption.

• Facilitate the development of Detailed Feasibility Studies (DFS) for proposed initiatives including cost of proposed systems and supporting business justification.

• Maintain integrity of the global design. Ensure that all enhancements have measurable return on investment, follow the design principles for global applicability and only deviate where legal and regulatory requirements dictate. Focus on standard “out of the box” functionality and minimize customization.

• Collaborate with global Delivery Leads and Product Owners on the Portfolio teams to deliver technology products and services.

• Deploy and implement systems and tools. 

• Key activities and expectations include:

  • Capturing and documenting comprehensive business requirements for global initiatives.

  • Creating functional specifications (translating global business requirements into instructions that can be used by the technical developers to design the solution);

  • Delivering high quality technology solutions that meet business requirements within the agreed upon schedule

  • Assisting in evaluation and selection of new software solutions;

  • Creating/writing zero level and system integration tests scripts and reviewing with business users to ensure proper User Acceptance testing (UAT) scripts have been created and executed by the business for the system/enhancement;

  • Supporting the business teams during hypercare and ensuring that solutions are stable before they get handed over to operational teams for steady state support.

  • System Enhancement and Upgrades: Evaluate impact of Enhancement pack and Service pack upgrades and work with Product owners and business to ensure the new functionality offers payback and cost savings. Test the solution prior to go live and support the business through Hypercare periods.

  • Monitor status of APACSA business readiness activities including promptly identification of impacted roles, communication and training of new features or changes that require to be cleansed.

Product NPS ≥ 20

10

Service Management : Ensure the efficient delivery of Growth Technology Services to APACSA within agreed SLAs and financial target. Budget & Capital management for the domain of accountability.  Hold global product and service leaders accountable for SLA performance

Collaborate with global product and service leads to ensure effective Problem management by continuously looking for improvement using issue identification, root cause analysis, issue resolution, testing and appropriate change management), 

Technology Service Delivery Performance ≥ 98%

5

Analytics - Adoption of global Growth Data & Analytics products. Continue to modernize data reporting and dashboards to improve use of data for decision making and strategy. Enforce global data governance process adoption. Work with all leaders to “champion” a data-led decision making organisation.

Data Product Customer attrition ≤ 5%

Skills, Knowledge & Experience.

Skills

• Strong business partnering: ability to engage, interact, influence, and be a trusted and credible internal adviser.

• Change leadership – agile, manages stakeholders expectations, brings together people, process and technology change in a dynamic operating environment.

• Excellent facilitator, well organised with highly effective written and verbal communication skills

• Demonstrated learning agility.

• Ability to translate a business need into well-articulated requirements.

• Ability to analyse a critical path - drive progress against tight milestones and where applicable deep dive into critical areas. Project, planning and estimation management skill set.

• Problem solving – determine the source of a problem and find an effective solution.

• Externally connected within business & technology communities.

• Active Listening - understanding needs of business users/customers and working with functional groups.

• Negotiation Skills - requires strong decision making and negotiation skills to influence and persuade in their working relationships.

• Formal Presentations - required to present information to IT staff at all levels and business users/customers.

• Tact and diplomacy - ensure professionalism when dealing with internal customers and outside vendors.

Knowledge

Academic:

Must have: 

Bachelors degree in a Business or IT discipline.

Commercial acumen to drive business performance

Nice to have: 

Professional/Technical Accreditations:

Must have:

Commercial domain experience through a digital lens.

Nice to have: 

Project Portfolio Management Certification (PMBOK, Prince2, etc)

SCRUM Master Certification

Business Analysis Certification (BABOK – Level 3 CBAP)

Six Sigma Certification

Experience

• Demonstrated success in building high performing teams & influencing and engaging stakeholders.

• 5+ years’ experience within Technology, either as a Head of IT, Technology Leader for a business / Function or business leader of major Transformational Program initiatives.

• Proven experience working on major digital and technology product delivery.  Proven expertise in collaboration and influencing business stakeholders, as well as mentoring people.

• Proven inter-personal skills in dealing with people at all levels of the organization.

• Significant technology related change and project leadership experience

• 5+ years business relationship management experience working with senior leadership teams

• 5+ years working with an Outsource partner

• 3+ years in Consulting

• FMCG / CPG industry, where the advice given and decisions made had a measurable impact on the profitability or effectiveness of the organisation.

• Working knowledge of Lean / Six Sigma principals would be desirable, but not mandatory

• Demonstrated experience in deployment of digital products.

• Demonstrated experience in Sales & Marketing business capabilities with Salesforce and Vistex.

• Demonstrated experience in D2C, B2B digital trading capabilities and technologies.

• Working knowledge of Supply Chain & Manufacturing processes would be desirable

• Working knowledge of Pricing is essential.

• Working knowledge of data to insights change leveraging SAP Cloud Analytics and MS PowerBI.

Dimensions

Organisational Chart

McCain Leadership Model

To perform effectively in this role, the incumbent should demonstrate the following Leadership Practices:

Location:

This position is located in Gurgaon, India, travel requirements will be 4-6 weeks per year with travel focused on the APACSA region.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace.  As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger. 
 
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
 
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy 

Job Family: Information Technology      
Division: Global Digital Technology 
Department: ​Regional IT APACSA ​
Location(s): IN - India : Haryana : Gurgaon 

Company: McCain Foods(India) P Ltd