Tech Support Analyst 2
1 month ago
- Responsible for the day-to-day operation and support in one specific IMS domain.
Experience required - 6 to 12 Years - Provide Level 2 support for Nokia products, troubleshooting and resolving technical issues related
- to Diameter, VOLTE, SIP, and other associated protocols.
- Manage and resolve complex customer issues escalated from the Monitoring support team.
- Monitor and troubleshoot voice and messaging-related incidents to identify the root cause and
- ensure swift and effective resolution.
- Perform regular technical analysis to ensure the optimization and quality of the services.
- Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and
- implement corrective actions.
- Conduct testing and verification of any implemented changes in configurations to ensure they
- meet regulatory and service requirements.
- Generate reports, analyse service/operational KPIs, and contribute to the improvement of
- Be part of an on-call shift rotation pool.
- Availability to work occasionally during nights and weekends to provide support for urgent issues or scheduled maintenance.
- Working from office.
- IMS Core: Nokia TAS, Nokia ASBC, CFX (CSCF)
- Nokia HSS,SDL ,One-EIR ,HSM , Nokia AAA, Mmtel, NetNumber TITAN.
- PCRF - OCS, NPC, NCC, Nokia Flowone, Data Refinery, NWR, CSD.
- OSS: Nokia NetAct, Zabbix, DSI.
- Good monitoring/troubleshooting experience on the above nodes and configuration implementation experience
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