Tech Support Analyst 2

1 month ago


Gurugram, India Capgemini Full time
Job Description
  • Responsible for the day-to-day operation and support in one specific IMS domain.
    Experience required - 6 to 12 Years
  • Provide Level 2 support for Nokia products, troubleshooting and resolving technical issues related
  • to Diameter, VOLTE, SIP, and other associated protocols.
  • Manage and resolve complex customer issues escalated from the Monitoring support team.
  • Monitor and troubleshoot voice and messaging-related incidents to identify the root cause and
  • ensure swift and effective resolution.
  • Perform regular technical analysis to ensure the optimization and quality of the services.
  • Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and
  • implement corrective actions.
  • Conduct testing and verification of any implemented changes in configurations to ensure they
  • meet regulatory and service requirements.
  • Generate reports, analyse service/operational KPIs, and contribute to the improvement of
  • Be part of an on-call shift rotation pool.
  • Availability to work occasionally during nights and weekends to provide support for urgent issues or scheduled maintenance.
  • Working from office. 
Primary Skills
  • IMS Core: Nokia TAS, Nokia ASBC, CFX (CSCF)
  • Nokia HSS,SDL ,One-EIR ,HSM , Nokia AAA, Mmtel, NetNumber TITAN.
  • PCRF - OCS, NPC, NCC, Nokia Flowone, Data Refinery, NWR, CSD.
  • OSS: Nokia NetAct, Zabbix, DSI.
  • Good monitoring/troubleshooting experience on the above nodes and configuration implementation experience


  • Gurugram, India Capgemini Full time

    Job Description Responsible for the day-to-day operation and support in one specific IMS domain. Experience required - 6 to 12 Years Provide Level 2 support for Nokia products, troubleshooting and resolving technical issues related to Diameter, VOLTE, SIP, and other associated protocols. Manage and resolve complex customer issues escalated from...


  • Gurugram, India FieldAssist Full time

    We are looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. You will be responsible for managing a group of FieldAssist Support Analysts in order to assist the team and our clients in resolving technical and application-related inquiries regarding FieldAssist software...


  • Gurugram, India FieldAssist Full time

    We are looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. You will be responsible for managing a group of FieldAssist Support Analysts in order to assist the team and our clients in resolving technical and application-related inquiries regarding FieldAssist software...


  • gurugram, India FieldAssist Full time

    We are looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. You will be responsible for managing a group of FieldAssist Support Analysts in order to assist the team and our clients in resolving technical and application-related inquiries regarding FieldAssist software...

  • Adops Analyst

    3 weeks ago


    Gurugram, India Annalect India Full time

    This exciting role of a Analyst Adops – Media Services requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts....

  • Adops Analyst

    3 weeks ago


    Gurugram, India Annalect India Full time

    This exciting role of a Analyst Adops – Media Services requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts. ...

  • Adops Analyst

    2 months ago


    Gurugram, India Annalect India Full time

    This exciting role of a Analyst Adops – Media Services requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts....

  • Adops Analyst

    2 months ago


    Gurugram, India Annalect India Full time

    This exciting role of a Analyst Adops – Media Services requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts. ...

  • Adops Analyst

    2 months ago


    Gurugram, India Annalect India Full time

    This exciting role of a Analyst Adops – Media Services requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts....

  • Adops Analyst

    3 weeks ago


    Gurugram, India Annalect India Full time

    This exciting role of a Analyst Adops – Media Services requires you to creatively manage digital media campaigns for our global brands. Your expertise of ad tech and knowledge of the Digital Market Cycle would make you a great fit for this position. This is a great opportunity to work closely with the Top Global brands and own large and reputed accounts....


  • Gurugram, India apexanalytix Full time

    Shift Timings – 5:30 PM to 2:30 AM (IST) A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and...


  • Gurugram, India apexanalytix Full time

    Shift Timings – 5:30 PM to 2:30 AM (IST) A snapshot of what you would do:The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and...


  • Gurugram, India apexanalytix Full time

    Shift Timings – 5:30 PM to 2:30 AM (IST) A snapshot of what you would do:The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and...

  • Business Analyst-2

    4 weeks ago


    Gurugram, Haryana, India Ameriprise Financial Full time

    We are seeking a Business Analyst for Reporting and Analytics division. This role will be primarily focused on supporting regular reports and analysis for multiple functions. The role will also be responsible for the transition of excel reports to Power BI and automate the current reports using Python or Data Lake. **Responsibilities** - Understand the...


  • Gurugram, India NatWest Digital X Full time

    Join us as a Production AnalystThis is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes...


  • Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...


  • Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...


  • Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...


  • Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...


  • Gurugram, India apexanalytix Full time

    A snapshot of what you would do: The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will...