Client Relationships
Found in: Talent IN C2 - 2 weeks ago
Company Overview
Indus Group Inc is a Software Development and Consulting Company that specializes in providing technology solutions and consulting services to our clients. We are dedicated to delivering high-quality service and exceeding client expectations. With a mission to be the number one choice for companies seeking technology solutions, we work closely with our clients' management and decision-makers to match their company with the best candidates.
Job Overview
We are seeking a skilled and experienced Client Relationships Senior to join our team at Indus Group Inc. As a Client Relationships Senior, you will play a crucial role in building and maintaining strong relationships with our clients. This role requires excellent communication skills, a deep understanding of client needs, and the ability to provide exceptional customer service.
Qualifications and Skills
- Bachelor's degree in a relevant field
- 7-10 years of experience in client relationship management or a similar role
- Proven track record of successfully managing client relationships and exceeding client expectations
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to understand client needs and provide tailored solutions
- Knowledge of industry trends and best practices
- Ability to work collaboratively in a team environment
- Proficiency in CRM software
Roles and Responsibilities
- Build and maintain strong relationships with clients, acting as their main point of contact
- Understand client needs and requirements, and provide appropriate solutions
- Coordinate with internal teams to ensure timely and accurate delivery of services
- Guide clients in making informed decisions and provide consultancy on industry trends and best practices
- Monitor client satisfaction and address any concerns or issues
- Strategize and implement initiatives to enhance client loyalty and retention
- Identify opportunities for upselling and cross-selling services to existing clients
- Collaborate with sales and marketing teams to generate new business leads
- Stay up-to-date with industry developments and competitive landscape
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