Training Facilitator
1 month ago
Infopro Learning has an immediate, full-time opportunity available for an experienced ITIL Training Facilitator to join our team
Role Overview:
We are currently seeking an experienced Training Facilitator with a strong IT background to deliver engaging and impactful virtual ITIL 2 and ITIL 3 training programs.
In this role, you will be responsible for delivering full-day virtual ITIL training sessions to diverse groups of IT professionals. Your role will involve creating an interactive and engaging learning environment that facilitates deep understanding and practical application of ITIL concepts. While ITIL certification is ideal, we are open to candidates who are willing to become certified, with certification costs covered by us.
Key Responsibilities:
- Facilitate full-day virtual ITIL 2 and ITIL 3 training programs for IT professionals.
- Engage participants through interactive discussions, hands-on exercises, and real-world scenarios.
- Customize training materials to meet the specific needs of diverse audiences.
- Evaluate participant progress and provide constructive feedback to ensure comprehension and application of ITIL principles.
- Stay updated with the latest trends and developments in ITIL and IT service management to continuously enhance training content.
- Collaborate with the instructional design team to refine and update training materials as needed.
Qualifications:
- Proven experience as a Training Facilitator, preferably with a focus on IT service management or related fields.
- Strong IT background with a deep understanding of ITIL frameworks.
- ITIL 2 and/or ITIL 3 certification is a plus, but not required; willingness to obtain certification is essential (certification costs will be covered).
- Excellent virtual facilitation skills with the ability to engage and inspire participants in a remote setting.
- Strong communication, presentation, and interpersonal skills.
- Ability to adapt training delivery to suit varying levels of participant expertise.
- Proficiency with virtual training platforms and tools.
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