Senior Adobe Commerce Support

3 months ago

Chennai, India ASSA ABLOY Full time

Job Summary

:

As a Senior Adobe Commerce Support, you’ll play a crucial role in ensuring the smooth operation of e-commerce shops and focus will be on customer support within the Magento 2 cloud solution.

Key Responsibilities

Technical Expertise : You’ll be well-versed in Adobe Commerce (formerly Magento) and its ecosystem. Your deep understanding of the platform will allow you to troubleshoot issues, provide technical guidance, and optimize performance. Customer Support: You’ll serve as a point of contact for clients, addressing their queries, resolving issues, and ensuring their satisfaction. Your excellent communication skills will be essential in managing customer expectations. Problem Solving: You’ll analyze complex problems related to Adobe Commerce implementations, identifying root causes and proposing effective solutions. Your ability to think critically and creatively will be invaluable. Collaboration: You’ll work closely with cross-functional teams, including developers, marketers, and project managers. Collaborating effectively will be crucial to delivering successful ecommerce projects. Documentation: You’ll maintain detailed records of support requests, solutions, and best practices. Clear documentation ensures consistency and helps improve processes. Continuous Learning: Staying up-to-date with Adobe Commerce updates, industry trends, and best practices is essential. You’ll actively seek knowledge to enhance your expertise. System development: implementation, support, maintenance and administration of the systems/applications in scope

Responsibilities and authorities

With being self-driven take necessary actions on upcoming request / tasks. Second level support, i.e. service requests and incidents.

Key competences

Adobe Commerce (Magento 2 cloud) Expertise : A deep understanding of Adobe Commerce, including its architecture, modules, and customization capabilities. Proficiency in troubleshooting and optimizing performance is crucial. Good knowledge of PHP development. Technical Troubleshooting : Ability to diagnose and resolve complex technical issues related to Adobe Commerce installations, extensions, and integrations. Customer Service : Excellent communication skills to interact with clients, understand their needs, and provide effective solutions. Patience and empathy are essential. Problem-Solving : Strong analytical skills to identify root causes and propose solutions. Adaptability and creativity in addressing unique challenges. Collaboration : Working closely with cross-functional teams, including developers, marketers, and project managers. Effective collaboration ensures successful ecommerce projects. Documentation : Maintaining detailed records of support requests, solutions, and best practices. Clear documentation improves processes and consistency.

Education and/or Experience

Bachelors or Master’s Degree in Computer Science, information systems or demonstrated equivalent education and relevant work experience. Certified Magento developer, 5+ years professional experience. Proven track record within the E-Commerce area. Experience from working in similar role.

Languages Skills

Ability to effectively communicate in the English language, both verbally and in writing. Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills

Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. Familiar with operating systems, such as Windows, etc.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work primarily in an office environment, within a well-ventilated area, and are exposed to moderate noise levels.

Requirements

Compliance to all relevant Assa Abloy policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. Travel and fieldwork, including international travel may be required. Therefore, employees must possess, or be able to acquire, a valid passport. Must be legally eligible to work in the country in which you are hired.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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