IT Technology Services Senior Specialist-SAP Basis Outage handling specialist
4 weeks ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
As part of SAP Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.
Within ECS Delivery, Technical Operations is responsible for End-to-end delivery of services and support for ECS Delivery customers. Scope of the same includes service areas like Event Management, Incident Management, Service Request Fulfillment (Build and RUN), Problem Management, Backup Services and also technical areas - Application, Database and Server Management
For the Delivery Center in Bangalore, India, we are looking for an IT Technology Services Senior Specialist with a strong technical and process background and Service Management experience.
Responsibilities:
- Drive technical resolution of long running Problem Records / RCAs
- Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
- Drive action plans to prevent recurring outages
- Support complex RCAs
- Improve the utilization of colleagues (Problem Coordinators & SWAT team) in their respective regions.
- Exceptional RCA request approval.
- Take necessary steps to address the Global escalations.
- Drive internal initiatives or projects or reporting
- Outage and RCA review
- Support leadership team with outage and RCA related info specific to customers and regions
Tasks
- Review RCAs for critical / escalated customers
- Facilitate Zero Outage Room (ZOR) lessons learnt meetings
- Supervise and prepare report creation for ZOR
- Participate in regular regional cadence
- Resolve critical incidents and RCAs
- Ensure standardization of processes followed by ZOR across regions
- Analyze customer and stakeholder feedback and define action plans
- Own continuous improvement framework for Availability Management and drive resolution of impediments by defining suitable countermeasures
- Presentation to senior management on incident trend, analysis and action plan
- Coordination of international teams in global projects / crisis handling / de-escalation initiatives
- The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution and RCA end-to-end and work together with other teams and functions to resolve incident
What you bring:
- SAP Basis / HANA certification and experience
- Experience in a Senior position in the operational business
- Solid knowledge in IT and solution
- Experience in customer interaction
- Experience in working in a virtual set-up involving teams spread across globally
- Experience in decision making within own area of responsibility / project
- Expert level verbal and written English communication
- Experience of coordination across teams and lines of business to solve problems
- Experience with Service Now will be an added advantage
- Experience and certification related to Root Cause Analysis (RCA) methodologies
Education
Bachelor / Master Degree or equivalents in Business Administration, Computer Science, IT, Engineering or related field
Professional Training & Certification
ITIL Foundation Certification, cloud operations / hyperscaler related certification, SAP Basis / NetWeaver / HANA certification, RCA methodology related certification will be an added advantage
#DevT3
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 401383 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
IT Technology Services Senior Specialist
6 months ago
Bengaluru, India SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Bengaluru, Karnataka, India SAP Full timeAbout SAPSAP is a global leader in enterprise application software and related services, with over 400,000 customers worldwide. Our mission is to help every business run better.We are committed to innovation and customer satisfaction, providing cutting-edge solutions for industries such as finance, manufacturing, and healthcare. Our company culture values...
-
Bengaluru, Karnataka, India SAP Full timeAbout SAPSAP is a global leader in enterprise software and solutions, helping organizations run better and achieve their goals. Our innovative technology enables companies to work together more efficiently and make better decisions using business insights.At SAP, we are passionate about creating a workplace that values diversity, inclusion, and flexibility....
-
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Bengaluru, India SAP Full timeWhat you’ll do : Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery...
-
Senior SAP Basis Specialist
4 weeks ago
Bengaluru, Karnataka, India SAP Full timeRole OverviewWe are seeking a highly skilled Senior SAP Basis Specialist to join our Technical Service Delivery team. This role will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.
-
IT Technology Services Senior Specialist
4 months ago
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior IT Technology Services Consultant
6 months ago
Bengaluru, India SAP Full timeWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bengaluru, India SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Bengaluru, Karnataka, India SAP Full timeAbout the RoleAt SAP, we are seeking an experienced Technical Specialist to join our team. As a key member of our Application Last Line of Defence in ECS, you will be responsible for ensuring the continuous availability and performance of customer applications hosted in ECS.We are looking for a highly skilled individual with solid hands-on experience with...
-
IT Technology Services Specialist
5 months ago
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Bengaluru, Karnataka, India SAP Full timeAbout UsWe are a global technology leader that helps more than 400,000 customers worldwide run better. At SAP, we are focused on building the foundation for tomorrow and creating a workplace that values diversity and flexibility.Our company culture is centered around collaboration, innovation, and customer satisfaction. We offer a highly collaborative team...
-
IT Technology Services Specialist
3 weeks ago
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
IT Technology Services Senior Specialist
6 months ago
Bengaluru, India SAP Full timeWhat you’ll do : Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc. Work experience in Cloud Operations for running applications systems on a large scale. Experience in ITIL and IT Service Management processes such as Incident...
-
IT Technology Services Specialist- Linux Expert
4 weeks ago
Bengaluru, Karnataka, India SAP Full timeAbout the JobWe are seeking a highly skilled IT Technology Services Specialist to join our team. As an IT Technology Services Specialist, you will be responsible for providing technical expertise and support for our customers.ResponsibilitiesHandling Incidents, Alerts, and Service RequestsDelivery and maintenance of complex SAP Landscapes by providing...
-
SAP IT Service Delivery Expert
2 weeks ago
Bengaluru, Karnataka, India SAP Full timeDiscover a challenging role as an SAP IT Service Delivery Expert, specializing in BASIS and service delivery. Join SAP, a global leader in enterprise software, and contribute to delivering exceptional services to customers worldwide.About the RoleThis position requires a skilled professional with experience in SAP technology, specifically in BASIS and...
-
IT Technology Services Senior Specialist
4 months ago
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
