IT Technology Services Senior Specialist-Outage Handling Senior Specialist

4 weeks ago


Bengaluru, India SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

 As an Outage Handling Senior Specialist, you will be responsible for: 

  • Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix 
  • Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. 
  • Ready to work in shifts and weekends. (No night shift) 
  • Presentation to senior management on incident trend, analysis and action plan 
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs 
  • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team 
  • Coordination of international teams in global projects / crisis handling / de-escalation initiatives 
  • Driving war rooms for critical escalations 
  • The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster 

  

What you bring-

 

  • BE / B.Tech / MCA from a well reputed institute 
  • SAP NetWeaver Certified Technology Consultant 
  • ITIL Foundation certified 
  • Project member in an international environment and able to work effectively in international and virtual teams 
  • Capable in technical documentation and creation of knowledge-based assets (KBAs) 
  • Customer centric 
  • Continuous learner and faster adopter of new technology / process 
  • Analytical and solution-oriented thinker 
  • Expert grade communicator with good networking skills 
  • Willing to work during APJ / EMEA working hours 
  • 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc. 
  • Work experience in dealing with customer incidents 
  • Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases. 
  • Good Knowledge of Network and Storage 
  • Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector 
  • Exposure to ITIL framework  
  • Experience of safeguarding Customer relationship

 

Meet the Team

 

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC. 

Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability, faster turn-around time, best-in-class quality with ambitious SLAs. 

For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, availability and efficiency. 

#SAPECSCareers

 

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398974  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.



  • Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bengaluru, Karnataka, India SAP Full time

    About SAPSAP is a global leader in enterprise application software and related services, with over 400,000 customers worldwide. Our mission is to help every business run better.We are committed to innovation and customer satisfaction, providing cutting-edge solutions for industries such as finance, manufacturing, and healthcare. Our company culture values...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Job SummaryWe are seeking a skilled Senior Wintel Infrastructure Specialist to join our team at Tata Consultancy Services.The successful candidate will be responsible for handling support of service requests in a professional and timely manner, relating to all technology including Windows, VMware, Citrix, and O365.Key Responsibilities:Manage Active...


  • Bengaluru, Karnataka, India SAP Full time

    About SAPSAP is a global leader in enterprise software and solutions, helping organizations run better and achieve their goals. Our innovative technology enables companies to work together more efficiently and make better decisions using business insights.At SAP, we are passionate about creating a workplace that values diversity, inclusion, and flexibility....


  • Bengaluru, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bengaluru, India SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • Bengaluru, Karnataka, India Smart Working Full time

    Senior DevOps Specialist Job OpportunityWe are seeking a skilled Senior DevOps Specialist to join our team at a well-established UK-based AI solutions provider. This is a full-time remote position that offers a great opportunity for career growth and development.About the CompanyOur client has over 21 years of experience in providing cutting-edge solutions...


  • Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bengaluru, Karnataka, India L&T Technology Services Full time

    Job Description:We are seeking a highly experienced Senior Automation Quality Assurance Specialist to join our team at L&T Technology Services.Your primary focus will be on developing and maintaining automation frameworks, ensuring seamless integration with manual testing efforts. As a seasoned professional, you will lead the way in implementing and...


  • Bengaluru, Karnataka, India Diageo Full time

    Job OverviewDiageo is seeking a highly skilled SAP Operations Senior Specialist to join our Global SAP Operations team. The successful candidate will be responsible for providing 2nd level support for global SAP environment, ensuring IS Partners are executing assigned SOPs correctly, and working effectively with all other partners. The role will also cover...


  • Bengaluru, Karnataka, India L&T Technology Services Full time

    Job DescriptionWe are seeking an experienced Senior Automation Specialist to join our team at L&T Technology Services. The successful candidate will have a strong background in implementing and extending existing automation using Python with Squish.ResponsibilitiesDesign, develop, and maintain automated test scripts using Python and Squish.Collaborate with...


  • Bengaluru, Karnataka, India PradeepIT Consulting Services Pvt Ltd Full time

    Job Title: Senior Data Integration SpecialistAbout Us: PradeepIT Consulting Services Pvt Ltd is a leading provider of IT consulting services. Our team of experts helps clients achieve their goals through innovative solutions and cutting-edge technologies.Job Summary: We are seeking an experienced Senior Data Integration Specialist to join our team. The...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled Senior Payments Specialist to join our team at Tata Consultancy Services.Job DescriptionThis is an exciting opportunity for someone who has experience in Cash Operation Payments and subject matter expertise in domain knowledge of 4-8 years. The successful candidate will have a sound understanding of MT and MX...


  • Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    At Wells Fargo Bank, we are seeking a highly skilled Senior Loan Servicing Specialist to join our team. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and have a keen eye for detail.The estimated salary for this role is $55,000 - $65,000 per year, based on industry standards and market...


  • Bengaluru, Karnataka, India Siemens Technology & Services Pvt Ltd Full time

    About Siemens Technology & Services Pvt LtdWe are a leading technology company that helps our customers transform their businesses and the world through innovative products, services, and solutions. Job Title: Senior Electronics Research and Development Specialist Compensation PackageThe estimated annual salary for this role is ₹1,250,000 - ₹1,500,000...


  • Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Company OverviewTata Consultancy Services is a global leader in consulting and technology services. We are committed to providing innovative solutions that drive business growth and improvement.Job DescriptionWe are seeking an experienced Senior Endpoint Management Specialist to join our team. As a Senior Endpoint Management Specialist, you will be...


  • Bengaluru, Karnataka, India The Nielsen Company Full time

    The Nielsen Company is seeking a highly skilled Senior IT Operations Specialist to join our team. This role will play a critical part in ensuring the smooth operation of our IT systems, and we are offering an estimated salary of $120,000 - $150,000 per year.About The JobAs a Senior IT Operations Specialist, you will be responsible for leading the incident...


  • Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    About the Role:We are seeking an experienced Senior Virtualization Specialist to join our team at SMARTWORK IT SERVICES. As a key member of our Citrix Virtual Apps and Desktops administration team, you will be responsible for designing, implementing, and managing high-quality virtual application and desktop experiences for our clients.Key...


  • Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    Job OverviewWe are seeking a highly skilled Senior Data Integration Specialist to join our team at Smartwork IT Services in Bengaluru, India.About the RoleThis is an exciting opportunity to work as an ETL Developer where you will design, implement, and optimize data extraction, transformation, and loading processes to support data warehousing and business...


  • Bengaluru, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...