IT Technology Services Senior Specialist
4 months ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Meet your team:
The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers’ end-to-end delivery and operation model, during the customer’s cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures. Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
What you'll do:
We are looking for an experienced SAP technology professional experts for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background.
A customer first mindset is a must.
As an Enhanced Operations Service Specialist - you are responsible for:
- Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
- Technically skilled in Database Technologies like HANA/ASE/MSSQL – with expert level knowledge in any one of the databases.
- Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
- Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
- Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
- Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
- Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
- Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
- Process improvement initiatives for daily operational activities
- Streamline standard operating procedures by focussing on automation enhancements.
- Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
What you bring:
- 8+ years of related professional experience
- Strong experience as Database Administrator in Global Operations team (primarily on SAP HANA/ASE/MSSQL Platforms, however any database technology is welcome)
- Exposure to the automation tools /scripting or processes
- DB installations and upgrade, Planning, setup, and implementation.
- Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
- DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
- Experience in Problem Management, Root cause analysis methodologies
- Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
- Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
- Capacity to continuously acquire new knowledge in an independent and proactive way.
- Good analytical and solution-oriented thinking
- Very good communication and networking skills
- Experience of safeguarding customer relationship.
- Strong customer service focus
- Very good English language skill.
#ITT3
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 401375 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Bengaluru, Karnataka, India L&T Technology Services Full timeJob Description:We are seeking a highly experienced Senior Automation Quality Assurance Specialist to join our team at L&T Technology Services.Your primary focus will be on developing and maintaining automation frameworks, ensuring seamless integration with manual testing efforts. As a seasoned professional, you will lead the way in implementing and...
-
Senior Automation Specialist
3 days ago
Bengaluru, Karnataka, India L&T Technology Services Full timeJob DescriptionWe are seeking an experienced Senior Automation Specialist to join our team at L&T Technology Services. The successful candidate will have a strong background in implementing and extending existing automation using Python with Squish.ResponsibilitiesDesign, develop, and maintain automated test scripts using Python and Squish.Collaborate with...
-
Senior Virtualization Specialist
3 days ago
Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full timeAbout the Role:We are seeking an experienced Senior Virtualization Specialist to join our team at SMARTWORK IT SERVICES. As a key member of our Citrix Virtual Apps and Desktops administration team, you will be responsible for designing, implementing, and managing high-quality virtual application and desktop experiences for our clients.Key...
-
Bengaluru, Karnataka, India Siemens Technology & Services Pvt Ltd Full timeAbout Siemens Technology & Services Pvt LtdWe are a leading technology company that helps our customers transform their businesses and the world through innovative products, services, and solutions. Job Title: Senior Electronics Research and Development Specialist Compensation PackageThe estimated annual salary for this role is ₹1,250,000 - ₹1,500,000...
-
IT Technology Services Specialist
2 weeks ago
Bengaluru, India SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Senior Information Technology Support Engineer
4 weeks ago
Bengaluru, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift roleRole: Senior IT Support EngineerJob Type : Full TimeLocation: Bengaluru (ONSITE)Shift: US/RotationalJob Summary:Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration, maintenance,...
-
Senior Data Integration Specialist
3 weeks ago
Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full timeJob OverviewWe are seeking a highly skilled Senior Data Integration Specialist to join our team at Smartwork IT Services in Bengaluru, India.About the RoleThis is an exciting opportunity to work as an ETL Developer where you will design, implement, and optimize data extraction, transformation, and loading processes to support data warehousing and business...
-
Senior Python Automation Specialist
2 weeks ago
Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full timeJob Title: Senior Python Automation SpecialistAbout the Role:We are seeking a skilled Senior Python Automation Specialist to join our team at SMARTWORK IT SERVICES in Bangalore. As a key member of our automation team, you will be responsible for designing, developing, and maintaining automated test scripts using Python, focusing on API testing and...
-
Senior Information Technology Support Engineer
4 weeks ago
Bengaluru, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift roleRole: Senior IT Support EngineerJob Type : Full TimeLocation: Bengaluru (ONSITE)Shift: US/RotationalJob Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration, maintenance,...
-
Senior information technology support engineer
4 weeks ago
Bengaluru, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift roleRole: Senior IT Support EngineerJob Type : Full TimeLocation: Bengaluru (ONSITE)Shift: US/RotationalJob Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration, maintenance,...
-
Senior Data Integration Specialist
2 weeks ago
Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full timeAbout Smartwork IT Services">We are a leading recruitment and product-based company delivering exceptional value through innovative solutions and top-tier talent acquisition. Our team is passionate about helping businesses succeed, and we're looking for talented individuals like you to join us. Job SummaryAs a Senior Data Integration Specialist, you will be...
-
Senior Tax Technology Specialist
7 days ago
Bengaluru, Karnataka, India Talent500 Full time**Job Title:** Senior Tax Technology SpecialistOverview:At 3M, we are seeking a highly skilled Tax Technology Analyst to join our team. This role will involve working closely with cross-functional teams to drive innovation in tax determination and automation.About the Role:As a Senior Tax Technology Analyst, you will be responsible for executing RTR Tax...
-
Senior Payments Specialist
1 week ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeAbout the RoleWe are seeking a highly skilled Senior Payments Specialist to join our team at Tata Consultancy Services.Job DescriptionThis is an exciting opportunity for someone who has experience in Cash Operation Payments and subject matter expertise in domain knowledge of 4-8 years. The successful candidate will have a sound understanding of MT and MX...
-
Senior Data Integration Specialist
2 weeks ago
Bengaluru, Karnataka, India PradeepIT Consulting Services Pvt Ltd Full timeJob Title: Senior Data Integration SpecialistAbout Us: PradeepIT Consulting Services Pvt Ltd is a leading provider of IT consulting services. Our team of experts helps clients achieve their goals through innovative solutions and cutting-edge technologies.Job Summary: We are seeking an experienced Senior Data Integration Specialist to join our team. The...
-
Senior Technology Specialist
2 weeks ago
Bengaluru, Karnataka, India ION Full timeAbout the RoleION is seeking a skilled Senior Technology Specialist to join our team in Noida/Pune/Bengaluru/Gurugram. As a key member of our technical support team, you will be responsible for providing expert-level technical guidance and assistance to clients across various regions.Key Responsibilities- Collaborate with cross-functional teams to design,...
-
IT Technology Services Senior Specialist
3 weeks ago
Bengaluru, Karnataka, India SAP Full timeCompany OverviewSAP is a leading enterprise software company that helps organizations run better by providing innovative solutions for business operations, analytics, and digital transformation.About the RoleWe are seeking an experienced IT Technology Services Senior Specialist to join our Trade Control Domain team. In this role, you will work closely with...
-
Senior Technology Strategist
3 weeks ago
Bengaluru, Karnataka, India Aeries Technology Full timeAeries Technology is seeking a highly skilled Senior Technology Strategist to lead our development teams in delivering innovative software solutions. The ideal candidate will have 15+ years of experience in SAAS Software Technologies, Engineering best practices, Cloud Services, and strategic initiatives management.About the Role:The Cloud Computing Leader...
-
Senior Endpoint Management Specialist
3 weeks ago
Bengaluru, Karnataka, India Tata Consultancy Services Full timeCompany OverviewTata Consultancy Services is a global leader in consulting and technology services. We are committed to providing innovative solutions that drive business growth and improvement.Job DescriptionWe are seeking an experienced Senior Endpoint Management Specialist to join our team. As a Senior Endpoint Management Specialist, you will be...
-
Bengaluru, Karnataka, India SAP Full timeAbout SAPSAP is a global leader in enterprise application software and related services, with over 400,000 customers worldwide. Our mission is to help every business run better.We are committed to innovation and customer satisfaction, providing cutting-edge solutions for industries such as finance, manufacturing, and healthcare. Our company culture values...
-
Senior Information Technology Support Engineer
4 weeks ago
Bengaluru, India Spearhead Technology Full timeStrictly an Onsite and US/Rotational shift roleRole: Senior IT Support EngineerJob Type : Full TimeLocation: Bengaluru (ONSITE)Shift: US/RotationalJob Summary: Spearhead Technology is looking for a seasoned Senior IT Support Executive with 5-7 years of experience to join our team. The ideal candidate will be responsible for the configuration, maintenance,...
