Customer Success Specialist

4 months ago


Bengaluru, India Hotelogix India Private Limited Full time

Job Description - CSS


Experience : 3 - 5yrs

Shift Timing : 12noon - 9PM 

 

Objectives of this Role

Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

To better customer adoption by meeting up upsell/cross sell targets

Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Maintain existing customer success metrics and data as directed

 

Daily and Monthly Responsibilities

Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

Collaborate, problem solve, and/or strategize upcoming client meetings with team members

Prepare necessary documentation or visuals for client to demonstrate performance of campaigns

Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials

Required Skills and Qualifications

3-5 years of experience in communications, marketing, sales, account management, or customer success

Strong verbal and written communication, strategic planning, and project management skills

Analytical and process-oriented mindset

Comfortable working across multiple departments in a deadline-driven environment

Active team player, self-starter, and multi tasker who can quickly adjust priorities

Preferred Qualifications

Bachelor’s degree

Knowledge of Zoho will be a plus point



  • Bengaluru, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Hello Connections....... 😉 Greetings from Teamware Solutions.... 😊 Here is an exciting Job Opportunity... 😀 🗞 Job Title : Customer Success Specialist📍 Location: Bangalore (Hybrid work arrangement)📜 Notice Period : Immediate💻 Key Responsibilities:- Develop and maintain trusting relationships with key client stakeholders- Identify new...


  • Bengaluru, India Outsourced well Full time

    **Experience**: - 1+ Years **Description** Customer Success Specialist will understand a customer’s business, focus on driving business and technical value to the customer and deliver an impactful engagement. They build relationships with key stakeholders, act as an escalation point for issues that impact client success and create opportunities for...


  • Bengaluru, India FYERS Securities Private Limited Full time

    Job Description At FYERS, our mission is “to empower new-age traders & investors with the best-in-class technology and platforms”We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities.Why Join Us:• Immerse yourself in the dynamic world of...


  • Bengaluru, India FYERS Securities Private Limited Full time

     At FYERS, our mission is “to empower new-age traders & investors with the best-in-class technology and platforms”We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities.Why Join Us:• Immerse yourself in the dynamic world of Capital market...


  • Bengaluru, India Mitsogo Full time

    About Mitsogo | HexnodeMitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with...


  • Bengaluru, India Prosperr.io Full time

    🚀 We’re Hiring: Customer Success Intern at Prosperr.io! 🚀About Company:We are revolutionizing income tax management for salaried individuals, aiming to alleviate the tax burden through a unique blend of cutting-edge AI & ML technologies. Join our dynamic startup environment where your contributions will shape a brighter financial future for many. Be...


  • Bengaluru, India Prosperr.io Full time

    We’re Hiring: Customer Success Intern at Prosperr.io! About Company:We are revolutionizing income tax management for salaried individuals, aiming to alleviate the tax burden through a unique blend of cutting-edge AI & ML technologies. Join our dynamic startup environment where your contributions will shape a brighter financial future for many. Be part...


  • Bengaluru, India JoVE Full time

    JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...


  • Bengaluru, India DemandNXT Full time

    DemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is an emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us.ResponsibilitiesMaintaining good relationships between existing and new clients.Handling delivery of new sales projects (after...


  • Bengaluru, India DemandNXT Full time

    DemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is an emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us. Responsibilities Maintaining good relationships between existing and new clients. Handling delivery of new sales projects (after...


  • Bengaluru, India Material Depot Full time

    **Position Overview** Material Depot is a leading provider of construction materials and interior design products, offering a diverse range of brands through a common platform. We are seeking a highly motivated and customer-focused Customer Success Associate to join our team. The Customer Success Associate will play a critical role in identifying potential...


  • Bengaluru, India Aeries Technology Full time

    Job Id: Aeries/445/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 6 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Digital Customer Success Specialist Position Overview: The Digital Customer Success Specialist is a pivotal role...


  • Bengaluru, India JoVE Full time

    JoVE is a USA headquartered company producing science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...


  • Bengaluru, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • Bengaluru, India Hotelogix India Private Limited Full time

    Job Description - CSS  Shift Timing : 8am - 5 pmObjectives of this RoleOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfactionTo better customer adoption by meeting up upsell/cross sell targetsEstablish a trusted and...


  • Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/851/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 6 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Digital Customer Success Specialist Position Overview: The Digital Customer Success Specialist is a...

  • Senior Specialist

    2 months ago


    Bengaluru, India verticurl Full time

    As a Sr. Specialist - Client Success at Verticurl, you will work for assigned client(s) and related stakeholders for digital marketing campaign planning and execution. You will be responsible for key accounts success, relationship health, and service delivery supporting Verticurl’s global clients. Prior marketing operations and e-mail /digital...


  • Bengaluru, India The Experience Co. Full time

    About the jobExperience Co. is a an experiential brand that curates & produces some of India’s most happening travel IPs from creative residencies to festivals & adventures for artists, creators, founders, leaders & misfits.Experience Co. projects are built around 3 things, one - designing and running travel experiences across 20+ countries, nurturing a...

  • Customer Success

    4 months ago


    Bengaluru, Karnataka, India RamSoft Full time

    **What will you do?** - Develop and maintain strong relationships with key customers - Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available - Manage customer renewals and upsell opportunities - Use Salesforce to monitor, document and report on customer usage and satisfaction - Act...


  • Bengaluru, India ANSR Global Corporation Full time

    Role and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team! You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...