Current jobs related to Customer Success Specialist - Bengaluru - Mitsogo

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Trilyon, Inc. Full time

    Job Title: Customer Success SpecialistAt Trilyon, Inc., we are seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for delivering targeted engagements to increase product awareness, share industry best practices, and drive overall product consumption and business value.Key...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Zeta Global Full time

    Job Role: Customer Success SpecialistJob Description:We are seeking a highly skilled Customer Success Specialist to join our team at Zeta Global. As a Customer Success Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer escalations...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Zeta Global Full time

    Job Role: Customer Success SpecialistJob Description: We are seeking a skilled Customer Success Specialist to join our team at Zeta Global. As a Customer Success Specialist, you will be responsible for receiving escalation tickets, applying a structured troubleshooting protocol, and providing timely resolution to our customers. Key Responsibilities: Receive...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Zeta Global Full time

    Job Role: Customer Success SpecialistJob Description: We are seeking a skilled Customer Success Specialist to join our team at Zeta Global. As a Customer Success Specialist, you will be responsible for receiving escalation tickets, applying a structured troubleshooting protocol, and providing timely resolution to our customers. Key Responsibilities: ...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Planview Full time

    Customer Success SpecialistPlanview is seeking a Customer Success Specialist to help our mid-tier customers achieve value from our Planview Products. As a Customer Success Specialist, you will use technology to drive one-to-many communication at scale, analyzing data to spot trends and proactively engaging with customers. Your goal will be to optimize and...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Chai Point Full time

    At Chai Point, we're looking for a skilled Customer Success Specialist to join our team.Designation: Customer Success SpecialistLocation: BangaloreRole: The Customer Success Specialist will be responsible for delivering a delightful experience to our corporate customers across South India.Responsibilities:Managing the complete lifecycle of the Customer to...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Planview Full time

    Customer Success SpecialistPlanview is seeking a Customer Success Specialist to help ensure our mid-tier customers deeply adopt our Planview Products. This role will optimize and expand multi-channel programs to drive customer adoption and retention efficiently and effectively at scale.Responsibilities:Engage in proactive communication with customers via...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    We are seeking a highly motivated and customer-centric individual to join our Customer Advocate team at New Relic, Inc. as a Customer Success Specialist.This role requires a strong understanding of customer success methodology and the ability to drive retention, increase adoption, and deliver expansion for our customers.The ideal candidate will have...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Planview Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Planview. As a key member of our customer success team, you will be responsible for driving customer adoption and retention through proactive communication and strategic planning.Key ResponsibilitiesEngage with customers through various channels to understand their...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, India Planview Full time

    Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We...

  • Customer Success Specialist

    2 weeks ago

    Bengaluru, Karnataka, India ANSR Global Corporation Full time

    Role and Responsibilities:We're seeking a skilled Customer Success Specialist to join our team at ANSR Global Corporation. This role will play a pivotal part in ensuring our customers get the most value from our HR technology solutions.Key Responsibilities:Partner with new customers throughout the onboarding journey, guaranteeing a seamless and efficient...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Hotelogix India Private Limited Full time

    Job DescriptionAs a Customer Success Specialist at Hotelogix India Private Limited, you will be responsible for managing the overall relationship with assigned clients, including on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Key ResponsibilitiesOwn overall relationship with assigned...

  • Customer Success Specialist for Renewals

    6 days ago

    Bengaluru, Karnataka, India New Relic, Inc. Full time

    About the RoleWe are seeking a skilled Customer Success Specialist for Renewals to join our team at New Relic, Inc. This role is responsible for building and maintaining strong relationships with our customers to ensure their continued success with our products.Key ResponsibilitiesDevelop and implement strategic plans to drive customer satisfaction and...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Leegality Full time

    Join Leegality's Team as a Customer Success- Implementation SpecialistLeegality is India's first Document Infrastructure Platform, revolutionizing the way businesses complete paperwork. With a strong focus on employee satisfaction, we have achieved an Employee Net Promoter Score of 97, making us one of the most employee-loved startups in the country.Key...

  • **Customer Success Operations Specialist**

    3 days ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    The Customer Success Operations Specialist plays a pivotal role in optimizing the efficiency of the Customer Success team at Scrut Automation. This involves analyzing customer success processes, identifying bottlenecks, and implementing improvements to drive streamlined operations. The ideal candidate will leverage data analysis and visualization tools to...

  • Customer Success Specialist

    7 days ago

    Bengaluru, Karnataka, India Nexthire Full time

    Job Summary:We are seeking a skilled Customer Success Specialist to join our team at Nexthire. As a key member of our security operations team, you will be responsible for resolving customer issues efficiently and effectively.Key Responsibilities:Respond to customer inquiries across multiple channels.Gather product knowledge to answer inquiries confidently...

  • Customer Success Specialist

    4 weeks ago

    Bengaluru, Karnataka, India OpeninApp Full time

    About OpeninAppWe're a pioneering lab that's revolutionizing the creator economy by empowering individuals to unlock their full potential. Our mission is to democratize access to capital and provide a seamless experience for creators and their audiences.Job Title: Customer Success SpecialistJob SummaryWe're seeking a highly motivated and results-driven...

  • Customer Success Implementation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Leegality Full time

    Job Title: Customer Success Implementation SpecialistLeegality is India's first Document Infrastructure Platform, revolutionizing the way businesses complete paperwork. As a Customer Success Implementation Specialist, you will play a crucial role in ensuring the seamless adoption of our platform by Enterprise clients.Key Responsibilities:Act as a...

  • Executive-Customer Success Specialist

    7 days ago

    Bengaluru, Karnataka, India BHIVE Workspace Full time

    Role Summary:Customer Success/Hospitality is the cornerstone of BHIVE Workspace. As a key member of the team, the Executive-Customer Success Specialist will be responsible for ensuring an exceptional customer experience at our centres. With a strong focus on operational ownership, this role will be instrumental in driving customer satisfaction and...

  • Customer Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Leegality Full time

    Customer Success- Implementation SpecialistLeegality is India's pioneering Document Infrastructure Platform, revolutionizing the way businesses complete paperwork. With a strong presence in the market, we have successfully onboarded 2000+ businesses, including large enterprises like HDFC, SBI Cards, and high-growth companies like Razorpay and Cars24.We pride...

Customer Success Specialist

2 months ago

Bengaluru, India Mitsogo Full time

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.


Job Overview:

As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.


Responsibilities:

  • Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.
  • Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.
  • Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.
  • Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.
  • Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.
  • Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

  • Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.
  • Willing to work in US shift
  • Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.
  • Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.
  • Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.
  • Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus