Digital Customer Success Associate

2 weeks ago

Bengaluru, India Aeries Technology Full time

Job Id: Aeries/445/23-24

Industry IT-Software / Software Services / testing

Location Bangalore

Experience Range 3 - 6 Years

Qualification Graduate

***

**About Us**

**About Business Unit**

**Roles and Responsibility**

Job Description: Digital Customer Success Specialist

Position Overview: The Digital Customer Success Specialist is a pivotal role focused on enhancing the online interactions and satisfaction of our customers across various digital platforms. This position requires a deep understanding of user behavior, digital trends, and customer preferences, with the goal of creating seamless and engaging digital experiences that drive customer loyalty and brand advocacy. Empower customers to derive value from their Quickbase product autonomously.

Key Responsibilities:
1.User-Centric Design: Collaborate with cross-functional teams including design, marketing, and development to create user-centric digital experiences that align with customer needs and business goals throughout their customer journey

2.Content Management: Manage and update digital content, ensuring accuracy, relevance, and consistency across all online touchpoints.

3.Personalization Strategy: Develop and execute strategies for personalized customer experiences, leveraging data-driven insights and segmentation to deliver relevant content and recommendations.

4.User Feedback: Collect and analyze user feedback and behavior data to identify pain points, gather insights, and propose solutions to enhance the overall digital experience.

6.Customer Journey Mapping: Map out customer journeys to identify touchpoints, pain points, and opportunities for improving the overall experience.

7.A/B Testing: Plan, execute, and analyze A/B tests to optimize messaging, product material, and calls-to-action to drive higher engagement and conversions.

8.Trend Awareness: Stay up-to-date with digital experience trends, emerging technologies, and industry best practices to drive innovation and competitive advantage.

9.Results: Develop, test and measure impact of tech touch programs

Qualifications:

- Bachelor's degree in Digital Marketing, User Experience Design, Business, or relevant experience
- Proven experience in digital customer experience, user experience design, or a related role
- Strong understanding of user-centered design principles, usability, and accessibility standards
- Proficiency in content management systems (CMS), and digital experience optimization tools
- Data-driven mindset with the ability to interpret user behavior data and make actionable recommendations
- Excellent project management skills with the ability to manage multiple projects and priorities simultaneously
- Creative thinker with an eye for design aesthetics and a passion for creating engaging and user-friendly digital experiences
- Strong analytical skills with the ability to translate data into actionable insights
- Excellent communication and collaboration skills to work effectively across teams
- Strong attention to detail and a commitment to delivering high-quality work

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