Training Manager L D Instructional Designer
2 months ago
Job Title : L&D InstructionalDesigner
Track: Digital Marketing
Location: HyderabadReporting to (Typical): Ops Manager
Client expectation:
Content specialist to keep KnowledgeMang Hub updated and pruned to improve service
delivery (PSPs SOPs updated) and further support theoperational excellence of FBO;
BPMN 2.0 processmapping developed for all processes
Transform Documentationlibrary into a Training Program. Someone to manage training
development and roll outs
Professional Qualifications & Skills:
A graduate/MBA (preferred) with 5 years ofexperience in outsourced environment
Exposureto Google Products will be added advantage
Should have worked in L&D/Communication roles
The individual is expected todemonstrate:
Structured thinking and abilityto work under tight timelines
Strong writtenand oral communication skills
Should be ableto work under general supervision with limited review of workneeded
Should have created product supportplans standard operating procedures in the past roles
Should have been involved in high visibilitytraining/communication roles involving different teams and
departments
Develop Goodunderstanding of E2E cross vendor operations program to besupported
Learn about product and servicesprogram has to offer
Deep understanding ofprogram quality and cross vendor quality initiatives.
Deep knowledge of product support plan documentationversion changes and approval status
Exposureto working with international business partners directly
Analytical and inquisitive mindset with enthusiasm andwillingness to learn
Shift hrs (3:00 PM IST to12:00 PM IST)
Areas ofResponsibilities:
Work with the team oncreation update of product support plans.
Workwith team managers in ensuring accuracy of support plans. Be thefinal authority before product
support plansare shared with product managers for approval
Help onboard new product managers on to the product supportprogram. Provide visibility to services and
support offered
Works with managersto address learning issues instruction problems or new educationalneeds regarding
specific employees or worktype
Review CSAT outputs quality scores and productmanager escalations to develop program level learning
and development initiatives for output improvement
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