Training Manager L D Instructional Designer

2 months ago


Hyderabad, India People First Consultants Full time

Job Title : L&D InstructionalDesigner

Track: Digital Marketing

Location: HyderabadReporting to (Typical): Ops Manager

Client expectation:

Content specialist to keep KnowledgeMang Hub updated and pruned to improve service

delivery (PSPs SOPs updated) and further support theoperational excellence of FBO;

BPMN 2.0 processmapping developed for all processes

Transform Documentationlibrary into a Training Program. Someone to manage training

development and roll outs

Professional Qualifications & Skills:

A graduate/MBA (preferred) with 5 years ofexperience in outsourced environment

Exposureto Google Products will be added advantage

Should have worked in L&D/Communication roles

The individual is expected todemonstrate:

Structured thinking and abilityto work under tight timelines

Strong writtenand oral communication skills

Should be ableto work under general supervision with limited review of workneeded

Should have created product supportplans standard operating procedures in the past roles

Should have been involved in high visibilitytraining/communication roles involving different teams and

departments

Develop Goodunderstanding of E2E cross vendor operations program to besupported

Learn about product and servicesprogram has to offer

Deep understanding ofprogram quality and cross vendor quality initiatives.

Deep knowledge of product support plan documentationversion changes and approval status

Exposureto working with international business partners directly

Analytical and inquisitive mindset with enthusiasm andwillingness to learn

Shift hrs (3:00 PM IST to12:00 PM IST)

Areas ofResponsibilities:

Work with the team oncreation update of product support plans.

Workwith team managers in ensuring accuracy of support plans. Be thefinal authority before product

support plansare shared with product managers for approval

Help onboard new product managers on to the product supportprogram. Provide visibility to services and

support offered

Works with managersto address learning issues instruction problems or new educationalneeds regarding

specific employees or worktype

Review CSAT outputs quality scores and productmanager escalations to develop program level learning

and development initiatives for output improvement



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