Current jobs related to Senior Customer Engagement Manager - Bengaluru - SAP

  • Senior Manager of Customer Engagement

    2 weeks ago

    Bengaluru, Karnataka, India Quantiphi Full time

    About the RoleQuantiphi is a leading AI-first digital engineering company that offers a wide range of solutions to help businesses build AI products, find and retain high-value customers, and improve operating efficiency.We are looking for a highly skilled Senior Engagement Manager to join our team. As a Senior Engagement Manager, you will be responsible for...

  • Senior Product Manager

    4 weeks ago

    Bengaluru, Karnataka, India Antal International Full time

    Senior Product ManagerWe are seeking a highly motivated and strategic Senior Product Manager to lead our efforts in enhancing customer engagement, driving growth, and optimizing cross-selling opportunities. This role will require a deep understanding of customer behavior, data-driven decision-making, and a passion for delivering exceptional user...

  • Customer Engagement Manager

    4 weeks ago

    Bengaluru, Karnataka, India Mahindra Rise Full time

    Job Title: Customer Engagement ManagerAt Mahindra Rise, we are seeking a highly skilled Customer Engagement Manager to join our team. As a key member of our organization, you will be responsible for managing customer relationships, resolving complaints, and providing exceptional customer service.Key Responsibilities:Manage customer complaints and social...

  • Senior Engagement Manager

    2 weeks ago

    Bengaluru, India Anakin (YC S21) Full time

    Senior Engagement ManagerRole Description:The Engagement Manager at Ankain will lead a team of 5 to 10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.The...

  • Senior engagement manager

    1 week ago

    Bengaluru, India Anakin Full time

    Senior Engagement ManagerRole Description:The Engagement Manager at Ankain will lead a team of 5 to 10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.The...

  • Senior Engagement Manager

    2 weeks ago

    Bengaluru, India Anakin (YC S21) Full time

    Senior Engagement ManagerRole Description:The Engagement Manager at Ankain will lead a team of 5 to 10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence. The...

  • Senior Engagement Manager

    2 weeks ago

    Bengaluru, India Anakin (YC S21) Full time

    Senior Engagement Manager Role Description: The Engagement Manager at Ankain will lead a team of 5 to 10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence. The...

  • Senior Engagement Manager

    2 weeks ago

    Bengaluru, India Anakin (YC S21) Full time

    Senior Engagement ManagerRole Description:The Engagement Manager at Ankain will lead a team of 5 to 10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence. The...

  • Senior Engagement Manager

    3 months ago

    Bengaluru, India Quantiphi Full time

    Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the heart of the business. We are passionate about our customers & obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous & businesses safer. We put together...

  • Senior Engagement Manager

    3 weeks ago

    Bengaluru, Karnataka, India Quantiphi Full time

    Job SummaryAs a Senior Engagement Manager at Quantiphi, you will be responsible for heading and managing customer engagements, delivery efforts in a B2B environment for customer service teams of various organizations.Key Responsibilities:Manage customer communication, relationships, and escalation management.Guide the client on technology evaluation,...

  • Customer Engagement Manager 2

    2 months ago

    Bengaluru, India Mahindra Rise Full time

    Company: Mahindra Electric Automobile Limited Responsibilities & Key DeliverablesCustomer Complaints Management & Social Media (Online Reputation Management) 1. Follow the processes on Customer complaints Management in Dealer & Regional office fraternities2. Monitor Turn Around Time (TAT) for Resolution3. Take ownership for key critical organisational...

  • Senior Engagement Specialist

    1 week ago

    Bengaluru, Karnataka, India SAP Full time

    We Empower InnovationSAP is a leading provider of enterprise software solutions, helping businesses around the world run better. As a Senior Engagement Specialist, you will be part of a dynamic team that enables customers to achieve their goals.Key Responsibilities:Lead the Premium Engagement program to deliver high-quality services to customers.Collaborate...

  • Customer Engagement

    2 months ago

    Bengaluru, India Pinkerton Full time

    Job Summary: The Customer Engagement & Experience Manager, assigned to one of Pinkerton's largest global clients, will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction. The Manager develops programs and initiatives to ensure a seamless and positive customer journey, drive engagement,...

  • Anakin - Senior Engagement Manager

    2 weeks ago

    Bengaluru, India Anakin Skywalker Private Limited Full time

    Role Brief : Senior Engagement ManagerRole Description :The Engagement Manager at Ankain will lead a team of 8-10 Business Analysts that currently cater to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence....

  • Customer Engagement Manager

    2 weeks ago

    Bengaluru, Karnataka, India Whatfix Full time

    About WhatfixWhatfix is a leading data-driven digital adoption platform (DAP) that empowers organizations and users to maximize the benefits of software. Our platform acts as an interactive overlay on top of any application, guiding users with real-time guidance, self-help support, and user feedback.We leverage product analytics and AI to enable scalable...

  • Customer Engagement Specialist

    1 week ago

    Bengaluru, Karnataka, India WizKlub Learning Pvt Ltd Full time

    Job Title: Customer Engagement SpecialistWe are seeking a skilled Customer Engagement Specialist to join our team at WizKlub Learning Pvt Ltd. As an Engagement Manager, you will be part of a dynamic function responsible for overall customer engagement and retention.Responsibilities:• Responsible for a set of student accounts• Meet monthly retention and...

  • Engagement Manager

    2 weeks ago

    Bengaluru, India Sigmoid Full time

    About the CompanySigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world's largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in...

  • Engagement Manager

    4 weeks ago

    Bengaluru, India Sigmoid Full time

    About the CompanySigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world's largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in...

  • Engagement Manager

    4 weeks ago

    Bengaluru, India Sigmoid Full time

    About the Company Sigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world's largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in...

  • Engagement Manager

    4 weeks ago

    Bengaluru, India Sigmoid Full time

    About the CompanySigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world's largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in...

Senior Customer Engagement Manager

4 months ago

Bengaluru, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

WHAT YOU'LL DO

 

The Customer Engagement Manager (CEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.
The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management and helping customers maximize the value of their partnership with SAP. The CEM manages a variety of technical and engagement aspects during the various phases of a range of customer’s lifecycle. They will work in seamless collaboration with Project Leads (PL) and SAP Enterprise Cloud Services internal delivery teams for the committed scope of delivery throughout the customer engagement lifecycle. This role also provides expert support in operations and facilitates the service lifecycle.

Key tasks comprise the following:

  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services

  • Initiates digital service kick-off for customers

  • Ensures periodic service reviews to track the service quality across a range of customers

  • Contributes to onboarding/transitioning customers to ECS

  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones

  • Supports in de-escalations of critical customer situations

  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable

  • Executes technical feasibility studies/solution reviews (if applicable)

  • Contributes to customer release and maintenance activities

  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement

  • Executes and supports problem management and continuous improvement

  • Support customer satisfaction surveys

  • Reviews SLA service credit cases

  • Supports commercial change requests

  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success

  • Supports in reviewing account status and analyzing if the account needs to be transitioned to another team, based on growth in volume or complexity of the account over time.

 

WHAT YOU'LL BRING

 

  • 9 - 12 years of work experience as SAP technical consultant with 2+ years in a customer-facing role (consulting, IT support, IT services, etc.)

  • Hands on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers 

  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)

  • Must have exposure to SAP Basis, SAP S/4 HANA, Azure/ AWS (in context of SAP Green Field and Brown Field Customers)

  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making

  • An individual in this role is expected to deliver ‘Effective customer communication’ using digital mediums to achieve high customer satisfaction. Strong knowledge of IT Service Management, SAP Basis, and SAP Application

  • Good understanding of ECSs operations infrastructure, processes, and automation tools like SPC, TIC, etc. is a plus

  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus

  • Cloud architecture and IT technical infrastructure know-how

  • Understanding of escalation handling and procedures

  • Experience in working with cross-cultural and cross-functional teams or individuals

  • Proficiency in English (Written and verbal)

 

MEET YOUR TEAM

 

The SAP Enterprise Cloud Services (ECS) organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution-as-a-service on customer’s preferred infrastructure, including Hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.

As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers.

Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will become part of a great team of smart technical and customer engagement professionals, where there are great opportunities for growth and there is tremendous potential for specialized development of your skills.

 

#SAPECSCareers

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 390771  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.