![Vodafone Idea Limited](https://media.trabajo.org/img/noimg.jpg)
Manager - Collection & Retention
3 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Field Executive – Retentions & Collections
Job Level/ Designation
M1 / Manager
Function / Department
Customer Service
Location
Hyderabad, APT Circle
Job Purpose
· Drive assigned Retention & collection agencies for delivery of KPIs.
· Ensure SLA delivery with complete adherence to Code of Conduct.
· The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
· Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
· Drive assigned Retention & Collection agencies for delivery of KPIs.
· Ensure SLA delivery with complete adherence to Code of Conduct.
· Develop and plan infrastructure at agency as per allocation and forecast.
· Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
· Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
· Do regular field visit with/without field agent for audit/recovery purpose
· Engage in development and implementation of various training/coaching programs of team members
Core Competencies, Knowledge, Experience
· Strong Negotiation skills and communication skills
· Exposure to customer retention & collection role.
· Analytical Skills.
· Good process / systems knowledge / experience
· Presentation Skills
Must have technical / professional qualifications
· Graduate / PG in any field
· Communication skills
· MS Office & Presentation Skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
-
Manager - Collection & Retention
2 months ago
hyderabad, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Collection & Retention
3 weeks ago
hyderabad, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Manager - Collection & Retention
1 week ago
Hyderabad, Telangana, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Senior Manager
2 days ago
hyderabad, India Indian School of Business Full timeJob Purpose -Leading the execution of outreach and admissions for the Advanced Management programmes ensuring quality and profile of students as per objectives decided by AMPs.Job OutlineThe incumbent is responsible for executing the entire gamut of outreach activities for AMPs with a goal to attract a superior quality of students into our ‘Long...
-
Senior Manager
2 days ago
hyderabad, India Indian School of Business Full timeJob Purpose - Leading the execution of outreach and admissions for the Advanced Management programmes ensuring quality and profile of students as per objectives decided by AMPs. Job Outline The incumbent is responsible for executing the entire gamut of outreach activities for AMPs with a goal to attract a superior quality of students into our ‘Long...
-
Senior Manager
2 days ago
Hyderabad, India Indian School of Business Full timeJob Purpose -Leading the execution of outreach and admissions for the Advanced Management programmes ensuring quality and profile of students as per objectives decided by AMPs.Job Outline The incumbent is responsible for executing the entire gamut of outreach activities for AMPs with a goal to attract a superior quality of students into our ‘Long...
-
Senior Manager
2 days ago
Hyderabad, India Indian School of Business Full timeJob Purpose -Leading the execution of outreach and admissions for the Advanced Management programmes ensuring quality and profile of students as per objectives decided by AMPs.Job Outline The incumbent is responsible for executing the entire gamut of outreach activities for AMPs with a goal to attract a superior quality of students into our ‘Long...
-
Cim Amp Associate 2
1 week ago
Hyderabad, Telangana, India RSM US LLP Full timeAs a member of our CIM group, working specifically with Tax Accounting Methods & Periods (AMP), you will be responsible for the following job duties which are focused around two core concepts: your technical and quality expertise and delivering excellent client service:Delivery of AMP projects supervised by regional and WNT AMP specialists, including revenue...
-
Cim Amp Associate 2
2 weeks ago
Hyderabad, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Customer Retention Executive
2 months ago
Hyderabad, India Vervenest technologies Full time**Job Title-Customer Retention Executive -Executive** **Salary: 3LPA** **Location-Chennai** **Department - TARANG-Operations** **Sub-Department - Persistency** **Reporting to State Operations** **PURPOSE OF THE POSITION: Mention briefly the purpose of the position** - **To improve the district renewal performance and to give the customer service better...
-
Agm - Retention & Revenue Enhancement
1 week ago
Hyderabad, Telangana, India Vodafone Idea Full timeJob Req ID:Location: Hyderabad, IN- Function: Other- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...
-
Hyderabad, India NxtWave Full timeKey Responsibilities:Develop and implement strategies aimed at retaining users and maximizing revenue.Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targetsIdentify opportunities to improve payment processes and efficiency,...
-
Business Development Manager- Retention sales
2 weeks ago
Hyderabad, India NxtWave Full timeKey Responsibilities:Develop and implement strategies aimed at retaining users and maximizing revenue.Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targetsIdentify opportunities to improve payment processes and efficiency,...
-
Business Development Manager- Retention sales
2 weeks ago
hyderabad, India NxtWave Full timeKey Responsibilities: Develop and implement strategies aimed at retaining users and maximizing revenue. Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targets Identify opportunities to improve payment processes and efficiency,...
-
Hyderabad, Telangana, India NxtWave Full timeKey Responsibilities:Develop and implement strategies aimed at retaining users and maximizing revenue.Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targetsIdentify opportunities to improve payment processes and efficiency,...
-
Collections Manager
1 month ago
Hyderabad, India Hiranandani Financial Services Full timeJob Description: We are in search of a Junior Collection Specialist to join our team, supporting the collection and recovery processes. Key Responsibilities: Assist in conducting collections, including following up on overdue payments from customers. Learn to allocate contracts to agencies under the guidance of senior team members. Accompany senior team...
-
Collections Manager
1 week ago
Hyderabad, Telangana, India Hiranandani Financial Services Full timeJob Description:We are in search of a Junior Collection Specialist to join our team, supporting the collection and recovery processes.Key Responsibilities:Assist in conducting collections, including following up on overdue payments from customers.2. Learn to allocate contracts to agencies under the guidance of senior team members.3. Accompany senior team...
-
Associate - Customer Engagement (AMPs)
2 days ago
Hyderabad, India Indian School of Business Full timeJob Purpose - We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s AMP Suite Of Programmes (includes one-year hybrid advanced management programmes).You are someone with good functional understanding and industry experience with...
-
Associate - Customer Engagement (AMPs)
2 days ago
Hyderabad, India Indian School of Business Full timeJob Purpose - We are looking for Customer Engagement Associates to own and drive the prospective student / applicant engagement, nurture the leads and convert prospects into applicants for ISB’s AMP Suite Of Programmes (includes one-year hybrid advanced management programmes).You are someone with good functional understanding and industry experience with...
-
Collections Manager
2 days ago
Hyderabad, India Allegis Partners Full timeDescription Supervises and oversee the day to day collection & operations related to 3rd party Agency Management, for MENAImprove recovery performance across the agency streams. Manage external 3rd party agencies in regions, ensure that they meet the HSBC requirement in terms of Vendor Management guidelines & optimize recoveries from these channels.Minimizes...