Business Development Manager- Retention sales

2 weeks ago

hyderabad, India NxtWave Full time

Key Responsibilities:

  • Develop and implement strategies aimed at retaining users and maximizing revenue.
  • Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targets
  • Identify opportunities to improve payment processes and efficiency, implementing solutions to enhance customer experience and streamline operations.
  • Client Liaison: Acting as a liaison between NBFCs, Payments Team, and the internal functional teams to report monthly payments and ensure payment issues are resolved
  • SLA Compliance: Ensure that payments related tickets are resolved within agreed upon SLAs to maintain customer satisfaction and operational efficiency.
  • Refund/Closure Calls Handling: Manage the refund/closure calls team, addressing their issues and ensuring smooth operations and achieve desired retention %
  • Process Improvements in above mentioned and Train and mentor team members on effective retention

Requirements :

  • Strong understanding of client retention strategies and sales techniques.
  • Proven experience in business development
  • Proactive and results-oriented with a track record of achieving retention/sales targets.
  • Experience with subscription-based or recurring revenue model
  • Strong written and verbal communication skills in English.
  • Excellent interpersonal skills with the ability to build and maintain relationships with clients and internal teams.
  • Proven track record of managing payments and resolving payment-related issues.
  • Ability to understand and address client requirements effectively, particularly in the NBFC sector.
  • Experience in process improvement initiatives to drive efficiency.
  • Flexible and adaptable to changing priorities and business needs.
  • Knowledge of SLA management and customer service best practices


Work Location : Hyderabad

Working days: 6 days a week

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