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Business Development Manager- Retention sales

3 months ago


Hyderabad, India NxtWave Full time
Key Responsibilities:Develop and implement strategies aimed at retaining users and maximizing revenue.Bounce Cases Retention: Manage and retain monthly payments from clients, especially NBFCs, by addressing bounce cases effectively and working towards meeting monthly payment targetsIdentify opportunities to improve payment processes and efficiency, implementing solutions to enhance customer experience and streamline operations.Client Liaison: Acting as a liaison between NBFCs, Payments Team, and the internal functional teams to report monthly payments and ensure payment issues are resolvedSLA Compliance: Ensure that payments related tickets are resolved within agreed upon SLAs to maintain customer satisfaction and operational efficiency.Refund/Closure Calls Handling: Manage the refund/closure calls team, addressing their issues and ensuring smooth operations and achieve desired retention %Process Improvements in above mentioned and Train and mentor team members on effective retentionRequirements :Strong understanding of client retention strategies and sales techniques.Proven experience in business developmentProactive and results-oriented with a track record of achieving retention/sales targets.Experience with subscription-based or recurring revenue modelStrong written and verbal communication skills in English.Excellent interpersonal skills with the ability to build and maintain relationships with clients and internal teams.Proven track record of managing payments and resolving payment-related issues.Ability to understand and address client requirements effectively, particularly in the NBFC sector.Experience in process improvement initiatives to drive efficiency.Flexible and adaptable to changing priorities and business needs.Knowledge of SLA management and customer service best practices

Work Location : HyderabadWorking days:

6 days a week