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Senior Team Lead, Managed Services Operations
6 months ago
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.
Establishes and maintains lines of communication with design engineering and software development on design, reliability, and maintenance issues.
Ensures that engineers are current with the latest upgrades and/or new releases.
May be involved in customer installation and training programs.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
What you'll be doing
Experience: 10+ years of experience in Security domain
Skill:
Strong knowledge in Firewall, Load Balancer, common security issues including, malware, viruses, ransomware, and host intrusionGood knowledge of network, DAM (Imperva), WAFAwareness about anti malware solution OpswatCertification: CISSP/CISM/CISA
Responsibilities
Responsible for overall management of Network-Security and DAM solutionMaintain and improve mechanisms for risk assessment through the solution and disseminate feedback to other internal security teamService Improvement Plans & Problem Management Meeting scheduling with OEMsEstablish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicableAdhere to all policies and procedures of clientMaintain effective liaison, support and assistance between other security teams of the clientAssess effectiveness of infrastructure security controlsContribute to the future state of the information security strategyWorks independently applying in-depth knowledge of multiple Information Security technologies mentioned in skill requirementHave a technical consulting background and experience driving programs via communicating and influencing internal stakeholders, external customers, partners, system owners, and/or technology partnersMust have a strong understanding of security/cyber principles and associated technology risk managementWorkplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
